Lost or stolen Visa or debit card?

Please call immediately or launch the Wheelhouse Card App and choose ‘Suspend’ under Card Controls:

844-484-0045 Option #2

Reach us by phone


Contact Center hours:
Monday through Friday: 8:00am to 6:00pm
Saturday: 9:00am to 2:00pm

Telephone Banking: 800-829-1919

Card Activation Line: 844-484-0045

Email Us

Please do not include personal information such as your account number or social security number. In addition, do not include requests for specific account information or password resets via this unsecure communication method. Instead, log on to Digital Banking and send us a secure message. We will respond accordingly. Thank you for your patience.

Email Us

You may also send us a Secure/Encrypted Email. Login to Online Banking, click your Profile and ‘Message’ on the upper right of the screen. Simply click ‘Compose’ to send a secure email.


Reach us by mail

Mailing Address:
P.O. Box 719099
San Diego, CA 92171-9099


Submit Online Request

Subordination Requirements PDF

If you are a Wheelhouse Member and would like the payoff amount on your loan, please call our Phone Branch at 619-297-4835 during regular business hours.

If you are a Lender, Escrow or Title company and would like a payoff amount for a Wheelhouse Loan, please fax your request with a Signed Borrower’s Authorization to 858-279-3032.

Filing Loan Protection Claims

Payment Protection

  • To file a claim call 800-621-6323 or 855-400-8505

Mechanical Repair Coverage (MRC)

  • To file a claim call 800-621-2130 or file on-line at www.mrclaims.net
    Policy or VIN required and Last Name of Policy Holder
    Site will provide a list of Certified Mechanics by Zip Code
  • Policy Holders typically go to the Dealership
  • Policy Holder must ensure the Dealership or Certified Mechanic accepts warranty
  • To cancel MRC, contact Loan Servicing Team at loanservicing@wheelhousecu.com

Guaranteed Asset Protection (GAP)

  • To file a claim call 877-394-1206

Stop by one of our branches

Find your closest branch
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