Welcome to Wheelhouse Support
For example, "order checks" or "reset password". Can't find your answer? Send us a feedback in Next Steps under the Why Wheelhouse menu.Lost or stolen Visa or debit card?
Please call immediately or launch the Wheelhouse Card App and choose ‘Suspend’ under Card Controls:
844-484-0045 Option #2
Reach us by phone
Contact Center hours:
Monday through Friday: 8:00am to 6:00pm
Saturday: 9:00am to 2:00pm
Telephone Banking: 800-829-1919
Card Activation Line: 844-484-0045
Email Us
Please do not include personal information such as your account number or social security number.
You may also send us a Secure/Encrypted Email. Login to Online Banking, click your Profile and ‘Message’ on the upper right of the screen. Simply click ‘Compose’ to send a secure email.
Reach us by mail
Mailing Address:
P.O. Box 719099
San Diego, CA 92171-9099
SUBORDINATION REQUESTS
Subordination Requirements PDF
If you are a Wheelhouse Member and would like the payoff amount on your loan, please call our Phone Branch at 619-297-4835 during regular business hours.
If you are a Lender, Escrow or Title company and would like a payoff amount for a Wheelhouse Loan, please fax your request with a Signed Borrower’s Authorization to 858-279-3032.
Filing Loan Protection Claims
Payment Protection
- To file a claim call 800-621-6323 or 855-400-8505
Mechanical Repair Coverage (MRC)
- To file a claim call 800-621-2130 or file on-line at www.mrclaims.net
Policy or VIN required and Last Name of Policy Holder
Site will provide a list of Certified Mechanics by Zip Code - Policy Holders typically go to the Dealership
- Policy Holder must ensure the Dealership or Certified Mechanic accepts warranty
- To cancel MRC, contact Loan Servicing Team at loanservicing@wheelhousecu.com
Guaranteed Asset Protection (GAP)
- To file a claim call 877-394-1206
Stop by one of our branches
Find your closest branch
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