Welcome to Wheelhouse Support
For example, "order checks" or "reset password". Can't find your answer? Send us a feedback in Next Steps under the Why Wheelhouse menu.Lost or stolen Visa or debit card?
Please call immediately or launch the Wheelhouse Card App and choose ‘Suspend’ under Card Controls:
844-484-0045 Option #2
Reach us by phone
Phone Branch hours:
Monday through Friday: 8:00am to 5:00pm
Saturday: 9:00am to 2:00pm
Card Activation Line: 844-484-0045
Email Us
Please do not include personal information such as your account number or social security number. In addition, do not include requests for specific account information or password resets via this unsecure communication method. Instead, log on to Digital Banking and send us a secure message. We will respond accordingly. Thank you for your patience.
You may also send us a Secure/Encrypted Email. Login to Online Banking, click your Profile and ‘Message’ on the upper right of the screen. Simply click ‘Compose’ to send a secure email.
Reach us by mail
Mailing Address:
P.O. Box 719099
San Diego, CA 92171-9099
SUBORDINATION REQUESTS
Subordination Requirements PDF
If you are a Wheelhouse Member and would like the payoff amount on your loan, please call our Phone Branch at 619-297-4835 during regular business hours.
If you are a Lender, Escrow or Title company and would like a payoff amount for a Wheelhouse Loan, please fax your request with a Signed Borrower’s Authorization to 858-279-3032.
Filing Loan Protection Claims
Payment – Debt Protection) (DP)
- For member to file a claim call (800) 328-9442 or contact loanservicing@wheelhousecu.com
- Email to file a claim or check the status of a claim, log on to Securian.com/benefits
Documents required:
- (Life) Death Certificate
- (Disability) Doctor/Clinical Notes with start date (Example: Out due to Surgery) or Letter from the State out on disability with date of time frame.
- (Involuntary – Unemployment) Online Unemployment Application Submission provided by the State with start date of claim filed
Guaranteed Asset Protection (GAP)
- To file a claim contact loanservicing@wheelhousecu.com
- Total Loss – Need to file first with the insurance carrier
- Stolen – Police report
- Deductible Reimbursement
Mechanical Breakdown Insurance (MBI)
Agreement#, vin# or member first and last name.
Typically, the repair facility calls in the claim for the member and has all this info already
Services please call:
24/7 Roadside Assistance:
855.440.0761
Vehicle Service Contract Claims:
844.237.3498
Mechanical Breakdown Insurance Claims:
844.237.3498
Edge Bundled Coverage Claims:
844.253.1295
Claims and Member Services operating hours:
| Monday-Friday: | 8:00AM-8:00PM EST |
| Saturday: | 9:00AM – 12:00PM EST |
| Sunday: | Closed |
Stop by one of our branches
Find your closest branchCard Rewards Program
General Assistance
Call (619) 297-4835.
Accessing Points
Please log into Digital Banking. From the Main Menu, select Accounts > Card Rewards.
Cardholders can also access points by enrolling eligible cards at https://www.dreampoints.com/wheelhousecu
Rewards Administrator’s Support Center
For points or redemption questions, call 1-866-878-6503. Please allow 3 business days to resolve potential issues or inquiries. Voicemails will be returned the following business day.
- Support Center Specialists are available Monday through Friday from 11:00am to 2:00am PDT, Weekends from 11:00am – 11:00pm PDT.
- Travel Redemption Center Specialists are available Monday through Friday from 12:00pm to 1:00am PDT, Weekends from 12:00pm to 8:00pm PDT. After hours emergency service is available 24/7 for trips within the next 48 hours.
Both Centers will be closed on select holidays.
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