Welcome to Wheelhouse SupportFor example, "order checks" or "reset password". Can't find your answer? Send us a feedback in Next Steps under the Why Wheelhouse menu.
Checking and Savings
Credit and Debit Cards
Fraud and Security
Please do not include personal information such as your account number or social security number. In addition, do not include requests for specific account information or password resets via this unsecure communication method. Instead, log on to Digital Banking and send us a secure message. We will respond accordingly. Thank you for your patience.
You may also send us a Secure/Encrypted Email. Login to Online Banking, click your Profile and ‘Message’ on the upper right of the screen. Simply click ‘Compose’ to send a secure email.
Reach us by mail
P.O. Box 719099
San Diego, CA 92171-9099
If you are a Wheelhouse Member and would like the payoff amount on your loan, please call our Phone Branch at 619-297-4835 during regular business hours.
If you are a Lender, Escrow or Title company and would like a payoff amount for a Wheelhouse Loan, please fax your request with a Signed Borrower’s Authorization to 858-279-3032.
Filing Loan Protection Claims
- To file a claim call 800-621-6323 or 855-400-8505
Mechanical Repair Coverage (MRC)
- To file a claim call 800-621-2130 or file on-line at www.mrclaims.net
Policy or VIN required and Last Name of Policy Holder
Site will provide a list of Certified Mechanics by Zip Code
- Policy Holders typically go to the Dealership
- Policy Holder must ensure the Dealership or Certified Mechanic accepts warranty
- To cancel MRC, contact Loan Servicing Team at firstname.lastname@example.org
Guaranteed Asset Protection (GAP)
- To file a claim call 877-394-1206