Welcome to Wheelhouse Support
For example, "order checks" or "reset password". Can't find your answer? Send us a feedback in Next Steps under the Why Wheelhouse menu.Lost or stolen Visa or debit card?
Please call immediately or launch the Wheelhouse Card App and choose ‘Suspend’ under Card Controls:
844-484-0045 Option #2
Reach us by phone
Contact Center hours:
Monday through Friday: 8:00am to 6:00pm
Saturday: 9:00am to 2:00pm
Telephone Banking: 800-829-1919
Card Activation Line: 844-484-0045
Email Us
Please do not include personal information such as your account number or social security number. In addition, do not include requests for specific account information or password resets via this unsecure communication method. Instead, log on to Digital Banking and send us a secure message. We will respond accordingly. Thank you for your patience.
You may also send us a Secure/Encrypted Email. Login to Online Banking, click your Profile and ‘Message’ on the upper right of the screen. Simply click ‘Compose’ to send a secure email.
Reach us by mail
Mailing Address:
P.O. Box 719099
San Diego, CA 92171-9099
SUBORDINATION REQUESTS
Subordination Requirements PDF
If you are a Wheelhouse Member and would like the payoff amount on your loan, please call our Phone Branch at 619-297-4835 during regular business hours.
If you are a Lender, Escrow or Title company and would like a payoff amount for a Wheelhouse Loan, please fax your request with a Signed Borrower’s Authorization to 858-279-3032.
Filing Loan Protection Claims
Payment Protection
- To file a claim call 800-621-6323 or 855-400-8505
Mechanical Repair Coverage (MRC)
- To file a claim call 800-621-2130 or file on-line at www.mrclaims.net
Policy or VIN required and Last Name of Policy Holder
Site will provide a list of Certified Mechanics by Zip Code - Policy Holders typically go to the Dealership
- Policy Holder must ensure the Dealership or Certified Mechanic accepts warranty
- To cancel MRC, contact Loan Servicing Team at loanservicing@wheelhousecu.com
Guaranteed Asset Protection (GAP)
- To file a claim call 877-394-1206
Stop by one of our branches
Find your closest branchCard Rewards Program
General Assistance
Call (619) 297-4835.
Accessing Points
Please log into Digital Banking. From the Main Menu, select Accounts > Card Rewards.
Cardholders can also access points by enrolling eligible cards at https://www.dreampoints.com/wheelhousecu
Rewards Administrator’s Support Center
For points or redemption questions, call 1-866-878-6503. Please allow 3 business days to resolve potential issues or inquiries. Voicemails will be returned the following business day.
- Support Center Specialists are available Monday through Friday from 11:00am to 2:00am PDT, Weekends from 11:00am – 11:00pm PDT.
- Travel Redemption Center Specialists are available Monday through Friday from 12:00pm to 1:00am PDT, Weekends from 12:00pm to 8:00pm PDT. After hours emergency service is available 24/7 for trips within the next 48 hours.
Both Centers will be closed on select holidays.
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