Careers at Wheelhouse

Salary Range: $68,890.00 – $79,559.00

Summary:

The Assistant Lending Manager is responsible for efficiently supervising the daily operations of the Lending Department, focusing on the direct management of the Loan Representatives, evaluating loan applications, developing loan procedures, and ensuring compliance with all relevant laws and regulations.  Additionally, the Assistant Lending Manager will assume the responsibilities of the AVP of Lending during their absence.

Essential Duties and Responsibilities:

1. Supervise and ensure on-going training and coaching of the Lending staff. Conduct performance reviews, recommend salary adjustments, and counsel staff toward optimum performance.
2. Within established guidelines and procedures, perform work requiring the use of judgment and discretion in making credit decisions for consumer (direct/indirect) and real estate loans.
3. Review loan applications, act upon the more complex loans, including recommendations from loan officers and provide appropriate notification.
4. Monitor all loan queues, assign loans to the proper personnel, and monitor production reports to ensure Service Level Agreements are realized. Inform management of any anomalies.
5. Prepare loan packages for submission to the Loan Committee or Board of Directors. Loan packages are to include supporting documentation, recommendations, conditions, etc.
6. Maintain Lending employee shadowing schedule and monitor the processes to ensure they are providing value.
7. Provide recommendations, written or verbal, to the AVP of Lending and/or the Credit Manager regarding credit applications outside individual underwriting authority.
8. Assist personnel in facilitating the closing and disbursement of loans ensuring that guidelines and stipulations are met.
9. Update department resources to remain current with lending processes and procedures.
10. Participate in the research, recommendation, and implementation of any new or existing lending products/programs to increase profitability or efficiency.
11. Collaborate with AVP and CLO to achieve strategic goals related to Lending.
12. Assist in process improvement initiatives.
13. Complete projects and reports as requested by management.
14. Responsible for the review and possible resolution of problems occurring on loans.
15. Oversee research of loan issues, reconciling of general ledgers and loan servicing.
16. Assist with the development of the department’s annual budget. Mange expenses to the approved budget.
17. Responsible for reporting to all regulatory agencies (i.e., HMDA, FHLB, etc.). Upon request, prepare reports and documentation in preparation for examinations and audits.
18. Register with the Nationwide Mortgage Licensing System and Registry (NMLS). Will be required to undergo a background check.  Registration with the NMLS to be maintained on an annual basis.
19. Assume the responsibilities of the AVP of Lending during their absence.
20. All other duties assigned.

Position Requirements and Qualifications: 

1. Associate’s degree from an accredited college or university plus two years of supervisory experience in a financial institution. A high school diploma with minimum of three years equivalent work experience in a financial institution will be considered in lieu of secondary education experience.
2. Three to five years of loan underwriting experience along with strong knowledge of loan policies, procedures and credit granting practices.
3. Must possess excellent analytical and decision-making skills, excellent written and verbal communication skills, teamwork abilities, and a deep understanding of the lending industry.
4. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
5. Strong knowledge of federal and state regulations as they pertain to real estate and consumer lending.
6. Must have strong organizational skills & ability to handle multiple tasks & deadlines.
7. Proficiency with 10-key, calculator, on-line data processing system and personal computers.
8. Strong working ability and understanding of Microsoft Office products.
9. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

Salary Range: $132,306.00 – $176,409.00

Position Purpose:

Reporting directly to the CEO, the CFO plays a pivotal role in advancing the strategic direction of the Credit Union. Direct the financial affairs of the Credit Union. Management oversight and supervision of the work of the Accounting/Finance, and Risk and Compliance Departments.  Maintain accounting systems, practices, controls, and procedures to conform to accepted accounting/financial principles in accordance with federal and state laws.

Essential Duties and Responsibilities:

1. Team Builder: Hire, train, and mentor the Accounting and Risk and Compliance Departments. Conduct performance reviews, recommend salary adjustments, and guide staff to achieve their best.
2. Strategic Partner: Be an active member of the Credit Union’s Asset Liability Committee (ALCO).
3. Visionary Planner: Play a key role in shaping our strategic and business plans. Use forward-thinking models and analyses to provide financial insights that drive our growth.
4. Goal Setter: Establish yearly financial objectives that align with our growth plans.
5. Financial Analyst: Oversee net worth and forecast analysis.
6. Performance Evaluator: Analyze our financial performance, liquidity, cash flow, budget, and cost control.
7. Budget Guru: Manage the annual budget. Prepare and present monthly financial reports, including profit and loss, forecast vs. budget, and cash flow.
8. Policy Innovator: Regularly review policies and procedures, recommend changes, and develop new ones for better efficiency.
9. Investment Liaison: Act as the main contact with investment houses, financial institutions, and government agencies. Explore new investment opportunities and provide recommendations.
10. Tech Savvy: Supervise the creation of reports, software implementation, and tools for budgeting and forecasting.
11. Communicator: Oversee the preparation and communication of financial statements.
12. Accuracy Champion: Ensure the accuracy of all financial and statistical reports for the Board of Directors.
13. Compliance Leader: Ensure compliance with all relevant laws and regulations.
14. Audit Coordinator: Coordinate audit activities with internal and external auditors.
15. Dynamic Contributor: Take on other exciting duties as assigned.

Knowledge, Skills, and Abilities Required:

1. Educational Background: Bachelor’s degree in finance or accounting required. MBA is a plus. CPA strongly preferred.
2. Experience: Minimum five years of CFO experience in the financial services industry.
3. Analytical Skills: Excellent analytical, reasoning, and problem-solving skills.
4. Financial Expertise: Significant experience with budgets, forecasting, analysis, asset/liability management, and investments.
5. Organizational Skills: Strong ability to manage multiple projects with multiple deadlines.
6. Leadership: Demonstrated leadership ability, confidence, and executive presence. Ability to motivate staff.
7. Communication: Professional written and verbal communication skills.
8. Collaboration: Excellent collaborative skills and the ability to build positive working relationships.
9. Mission-Driven: Understanding of the Credit Union’s mission and vision. Adherence to confidentiality, security, professional conduct, and dress code.
10. Tech Proficiency: Proficiency with Microsoft Office Products and database programs.

Salary Range: $23.41 – $25.12

Summary:

Within established guidelines and procedures, perform work requiring the use of judgment and discretion in making credit decisions for members seeking a variety of loans. Responsible for reviewing loan applications, interviewing loan applicants and obtaining other documentation to determine credit worthiness of applicant and disposition of loan.  Prepare appropriate documentation and related forms for submittal to the Lending Manager.  Develop information and stipulations to process loan applications such as verification of income and credit reports.  Employees assigned to this level will underwrite a variety of loans with considerable independence.

Essential Duties and Responsibilities:

1. Act as a resource for dealer and staff questions regarding the Credit Union’s loan programs.
2. Within established guidelines and procedures, perform work requiring the use of judgment and discretion in making credit decisions for consumer (direct/indirect) and real estate loans.
3. Review all applications to insure completeness and accuracy of information. Inform branch personnel, members and/or dealers of loan requirements and matters affecting the granting of loans.
4. Set stipulations for loan applications accordingly to achieve sound lending decision.
5. Inform management of the progress and performance of dealer partners.
6. Prepare monthly production reports and provide information to manager.
7. Provide recommendations, written or verbal, to the Lending Manager and/or the Credit Manager with regards to credit applications outside individual underwriting authority.
8. Assist branch personnel in facilitating the closing and disbursement of loans insuring that guidelines and stipulations are met.
9. Remain current on lending regulations and guidelines.
10. Complete reports as requested by management.
11. Maintain effective working relationship with staff.
12. Register with the Nationwide Mortgage Licensing System and Registry (NMLS). Will be required to undergo a background check.  Registration with the NMLS to be maintained on an annual basis.
13. All other duties assigned.

Position Requirements and Qualifications: 

1. High school diploma or equivalent.
2. Minimum of two years of underwriting experience or having the equivalent experience by completing all of the following:

• Three years of loan interviewing experience.
• Two years of loan processing experience with consumer loans.
• Minimum of six months of hands on underwriting experience.
• Completion of an industry recognized loan underwriting course, minimum of 20 hours.

3. Strong organization, communication (written and verbal) and analytical skills with the ability to explain underwriting requirements in a clear and concise manner.
4. Strong knowledge of laws, regulations, policies and procedures as they pertain to lending.
5. Proficiency with ten key adding machine, calculator and Microsoft Office products.
6. Working knowledge of computers and ability to learn new systems.
7. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.
8. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.

Salary Range: $33.69 – $38.46/hour

Position Purpose:  Following established policies and procedures and under minimal guidance of the Financial Manager, the Senior Accountant provides broad-based accounting assignments requiring advanced knowledge of accounting theory and in compliance with general accepted accounting principles (GAAP).  Main responsibilities include general ledger/bank account reconciliations, month-end close, financial statement preparation, and regulatory/tax reporting.  Ensure complete, accurate, and timely completion of financial records for the Credit Union

Essential Duties and Responsibilities:

1. Complete general ledger and/or bank account reconciliations and ensures the accurate and timely resolution of reconciling items. Researches and correct discrepancies.
2. Prepare periodic, month-end, and quarter-end closing entries to properly account for general ledger activities in accounting system, core banking platform and other third-party systems.
3. Responsible for the preparation of financial statements, management reports, and NCUA 5300 Call reports. Review and analyze fluctuations and variances in balance sheet and income statement accounts.  Streamline and improve the data collection and reporting process.
4. Assist in the Allowance for Loan and Lease Losses (ALLL) monthly analysis including updating/validating data and preparing associated reports. Working with the Financial Manager to ensure analysis in compliance with GAAP and regulatory requirements.
5. Assist in certifying general ledger/bank account reconciliation prepared by Accountants and Lead Accountant.
6. Participate in reviews and certification of employee payroll processing prior to and/or post submission.
7. Prepare and/or coordinate the preparation of Credit Union federal/state income and property tax returns, which include the 990 and 990T. Ensures the timely payment of all taxes.
8. Provide support for internal auditors, external auditors and regulators as directed by the Financial Manager. Collect fieldwork data for audits and exam including but not limited to confirmation letters, audit questionnaires, pro forma data and other audit schedules.
9. Assist the Financial Manager in developing, documenting, maintaining, and improving processes and internal controls related to operational and financial accounting functions. Ensure process documentation and desktop procedures are accurate and are updated timely.
10. Act as a super-user for accounting systems, develop reports to assist management and lead integration of systems as planned.
11. Maintain effective communication and coordination with Credit Union personnel and with management.
12. Other duties as assigned.

Knowledge, Skills, and abilities required: 

1. A Bachelor’s degree from an accredited college or university with a concentration in accounting/finance or extensive experience in advanced financial accounting and reporting.
2. Minimum of five years performing accounting function for financial institution is preferred.
3. Certified Public Accountant (CPA) certification is a plus.
4. Advanced spreadsheet skills are required. Strong personal computer skills including Microsoft Office.
5. Professional written and verbal communication skills.
6. A high degree of organization and the ability to handle multiple projects and deadlines.
7. Excellent collaborative skills and the ability to develop and maintain positive working relationships. Work involves extensive personal contact with others and is usually of a personal or sensitive nature.
8. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

Salary Range: $23.41 – $25.12/hour

Summary:

The Senior Member Service Representative is responsible for efficiently handling all savings functions, interviewing loan applicants, and disbursing loans in a friendly and professional manner. This position will also remain current on all laws, rules and regulations including Bank Secrecy Act (BSA) and Customer Identification Program (CIP) programs and processes.

Essential Duties and Responsibilities:

1. Open new membership accounts, promote and cross-sell Credit Union products and services, and respond to requests for information pertaining to membership, products/services and loans.
2. Interview loan applicants providing information on current policies and procedure and verify that loan application is completed accurately.
3. Disburse loans as authorized and approved by underwriting and/or Credit Committee.
4. Discuss options available to members for real estate inquiries. Take applications through our mortgage LOS, act as liaison for members to ensure smooth transaction for all phases of loan process up to funding.
5. Maintain accurate dual control logs of applicable negotiable items sold to members.
6. Accept deposits, withdrawals, transfers and loan payments.
7. Handle requests to increase scheduled loan payments.
8. Complete and maintain monthly sales logs and reports.
9. Meet outlined goals and objectives established for cross-sell on new memberships & loan funding. Adhere to outlined error ratios on funded loans and memberships.
10. Meet and maintain established ancillary goals i.e. CBSI, GAP, MRC and Debt Protection.
11. Ensure compliance with all processes pertaining to BSA, CIP, lending, and REG E programs.
12. Perform other duties assigned.

Position Requirements and Qualifications: 

1. High school diploma or equivalent.
2. Minimum of two years’ experience in a financial institution with a minimum of one year of new accounts experience.
3. Minimum of one year of experience in consumer lending.
4. Preferred knowledge of mortgage lending practices and policies.
5. Register with the Nationwide Mortgage Licensing System and Registry (NMLS). Will be required to undergo a background check. Registration with the NMLS to be maintained on an annual basis.

6. Must be eligible to become an individual endorsee under the business entity license of Wheelhouse Credit Union held with the California Department of Insurance. Will be required to complete an individual application for insurance and an affidavit of training and knowledge.

7. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
8. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
9. Proficiency with Microsoft Office products, 10 key adding machine and on-line computer core processing system.
10. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
11. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress
12. Support of Business Development at onsite events and/or Marketing efforts within the community.

Salary Range: $20.09 – $25.12/hour

Summary:
The Senior Member Service Representative is responsible for efficiently handling all savings functions, interviewing loan applicants, and disbursing loans in a friendly and professional manner. This position will also remain current on all laws, rules and regulations including Bank Secrecy Act (BSA) and Customer Identification Program (CIP) programs and processes.

 
Essential Duties and Responsibilities:

1. Open new membership accounts, promote and cross-sell Credit Union products and services, and respond to requests for information pertaining to membership, products/services and loans.
2. Interview loan applicants providing information on current policies and procedure and verify that loan application is completed accurately.
3. Disburse loans as authorized and approved by underwriting and/or Credit
4. Discuss options available to members for real estate Take applications through our mortgage LOS, act as liaison for members to ensure smooth transaction for all phases of loan process up to funding.
5. Maintain accurate dual control logs of applicable negotiable items sold to
6. Accept deposits, withdrawals, transfers and loan
7. Handle requests to increase scheduled loan
8. Complete and maintain monthly sales logs and
9. Meet outlined goals and objectives established for cross-sell on new memberships & loan funding. Adhere to outlined error ratios on funded loans and memberships
10. Meet and maintain established ancillary goals e. CBSI, GAP, MRC and Debt Protection
11. Ensure compliance with all processes pertaining to BSA, CIP, lending, and REG E
12. Perform other duties

 
Position Requirements and Qualifications:

1. High school diploma or
2. Minimum of two years’ experience in a financial institution with a minimum of one year of new accounts
3. Minimum of one year of experience in consumer
4. Preferred knowledge of mortgage lending practices and
5. Register with the Nationwide Mortgage Licensing System and Registry (NMLS). Will be required to undergo a background check. Registration with the NMLS to be maintained on an annual basis.
6. Must be eligible to become an individual endorsee under the business entity license of Wheelhouse Credit Union held with the California Department of Will be required to complete an individual application for insurance and an affidavit of training and knowledge.
7. Professional written and verbal communication skills including excellent grammar and telephone
8. Ability to handle people and/or situations with tact, diplomacy, and
9. Proficiency with Microsoft Office products, 10 key adding machine and on-line computer core processing system.
10. Excellent collaborative skills and the ability to develop and maintain positive working relationships are
11. Knowledge and understanding of the mission and vision of the Credit Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress
12. Support of Business Development at onsite events and/or Marketing efforts within the

Salary Range: $23.41 – $25.12/hour

Summary:
Assist in various departments/branches with special projects, peak times, and vacant positions due to vacations, leave of absence or turnover and train new employees in proper teller procedures. This position will also remain current on all laws, rules and regulations including Bank Secrecy Act (BSA) and Customer Identification Program (CIP) programs and processes. Availability to work and relocate as needed within multiple locations in any given day.

 
Essential Duties and Responsibilities:

1. Assist in various departments/branches by performing a full range of operational and financial transactions including opening new membership accounts, promoting and cross-selling Credit Union products and services, and responding to requests for information pertaining to membership, products/services and loans, etc.
2. Interview loan applicants providing information on current policies and procedure and verify that loan application is completed accurately.
3. Disburse loans as authorized and approved by underwriting and/or Credit
4. Discuss options available to members for real estate Take applications through our mortgage LOS, act as liaison for members to ensure smooth transaction for all phases of loan process up to funding.
5. Maintain accurate dual control logs of applicable negotiable items sold to
6. Accept deposits, withdrawals, transfers and loan
7. Handle requests to increase scheduled loan
8. Complete and maintain monthly sales logs and
9. Meet outlined goals and objectives established for cross-sell on new memberships & loan funding. Adhere to outlined error ratios on funded loans and memberships
10. Meet and maintain established ancillary goals e. CBSI, GAP, MRC and Debt Protection
11. Ensure compliance with all processes pertaining to BSA, CIP, lending, and REG E
12. Perform other duties

 
Position Requirements and Qualifications:

1. High school diploma or
2. Minimum of two years’ experience in a financial institution with a minimum of one year of new accounts
3. Minimum of one year of experience in consumer
4. Preferred knowledge of mortgage lending practices and
5. Register with the Nationwide Mortgage Licensing System and Registry (NMLS). Will be required to undergo a background check. Registration with the NMLS to be maintained on an annual basis.
6. Must be eligible to become an individual endorsee under the business entity license of Wheelhouse Credit Union held with the California Department of Will be required to complete an individual application for insurance and an affidavit of training and knowledge.
7. Professional written and verbal communication skills including excellent grammar and telephone
8. Ability to handle people and/or situations with tact, diplomacy, and
9. Proficiency with Microsoft Office products, 10 key adding machine and on-line computer core processing system.
10. Excellent collaborative skills and the ability to develop and maintain positive working relationships are
11. Knowledge and understanding of the mission and vision of the Credit Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress
12. Support of Business Development at onsite events and/or Marketing efforts within the

Salary Range: $19.85 – $20.88/hour

Summary:

To perform routine member transactions such as receiving and disbursing funds, posting deposits, loan payments, and withdrawals in an accurate, efficient, friendly, and professional manner. This position will also remain current on all laws, rules and regulations including BSA and CIP programs and processes.

Essential Duties and Responsibilities:

1. Maintain and balance a cash drawer daily.
2. Accept deposits, share withdrawals, transfers, loan payment, payoffs, VISA cash advances, and process and post mail daily.
3. Process stop payments.
4. Provide members with information pertaining to account status, including current balances and loan pay-off amount.
5. Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
6. Provide general information regarding Credit Union services or policies, including eligibility for membership, types of accounts available, interest rates, office hours, and branch locations.
7. Promote and cross-sell Credit Union products and services.
8. Issue and encode ATM cards.
9. Prepare payroll deduction forms and net check/ACH requests.
10. Ensure compliance with all processes pertaining to BSA and CIP programs.
11. Meet established referral goals based on hours worked.
12. Other duties as may be assigned.

Position Requirements and Qualifications: 

1. High school diploma or equivalent.
2. Minimum of one year of teller experience.
3. Minimum of six-months of sales/referral experience.
4. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
5. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
6. Proficiency with Microsoft Office products, 10 key adding machine, on-line computer system, and typewriter (minimum typing speed of 40 w.p.m.).
7. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
8. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

Salary Range: $17.85-$20.88/hour

Summary:

To perform routine member transactions such as receiving and disbursing funds, posting deposits, loan payments, and withdrawals in an accurate, efficient, friendly, and professional manner. This position will also remain current on all laws, rules and regulations including BSA and CIP programs and processes.

Essential Duties and Responsibilities:

1. Maintain and balance a cash drawer daily.
2. Accept deposits, share withdrawals, transfers, loan payment, payoffs, VISA cash advances, and process and post mail daily.
3. Process stop payments.
4. Provide members with information pertaining to account status, including current balances and loan pay-off amount.
5. Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
6. Provide general information regarding Credit Union services or policies, including eligibility for membership, types of accounts available, interest rates, office hours, and branch locations.
7. Promote and cross-sell Credit Union products and services.
8. Issue and encode ATM cards.
9. Prepare payroll deduction forms and net check/ACH requests.
10. Ensure compliance with all processes pertaining to BSA and CIP programs.
11. Meet established referral goals based on hours worked.
12. Other duties as may be assigned.

Position Requirements and Qualifications: 

1. High school diploma or equivalent.
2. Minimum of one year of teller experience.
3. Minimum of six-months of sales/referral experience.
4. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
5. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
6. Proficiency with Microsoft Office products, 10 key adding machine, on-line computer system, and typewriter (minimum typing speed of 40 w.p.m.).
7. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
8. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

The position of Universal Service Representative I is responsible for procuring business for the branch by maintaining member relationships and referring members to the appropriate products and services. This role opens new accounts, processes, and funds all consumer loans, and routinely performs teller and vault transactions. This position will act as a member advocate handling account updates and/or revisions, account fraud and error resolution. This position will also remain current on all laws, rules and regulations including the Bank Secrecy Act (BSA) and Customer Identification Program (CIP) programs and processes.

Essential Duties and Responsibilities:

1. Provide service and sales support to all assigned areas of the branch.
2. Maintain and balance a cash drawer daily. Receive and process deposits, withdrawals, transfers, cashier check requests, cash advances and loan payments.
3. Make decisions regarding the opening of new membership accounts and responds to requests for information pertaining to memberships, products, services, and consumer loans.
4. Promote Credit Union products and services.
5. Interview loan applicants and ensure accuracy of consumer loan applications as authorized and approved by underwriting and/or Credit Committee prior to funding and disbursing.
6. Participate in assuring quality control in regard to audits and certifications.
7. Process requests to increase scheduled loan payments and collection payments.
8. Complete and maintain monthly sales logs and reports.
9. Meet outlined goals and objectives established for cross-sell on new memberships & consumer loan funding. Adhere to outlined error ratios on funded loans and memberships.
10. Meet and maintain established ancillary goals i.e., GAP, MBP, and Debt Protection.
11. Provide staff support at other branch locations.
12. Ensure compliance with all processes pertaining to BSA, CIP, lending, and REG E programs.
13. Perform other duties assigned.

 Position Requirements and Qualifications: 

1. High school diploma or equivalent plus one (1) or more years of related experience and/or training in a financial institution performing a full range of Teller, new account, and operations functions.
2. Requires strong sales, and service skills.
3. Minimum of six months of experience in consumer lending preferred.
4. Professional and effective oral, written, and interpersonal skills.
5. Ability to address problems and situations by utilizing procedures and other resources within the organization.
6. Proficiency with Microsoft Office products and on-line computer core processing system.
7. Must be eligible to become an individual endorsee under the business entity license of Wheelhouse Credit Union held with the California Department of Insurance. Will be required to complete an individual application for insurance and an affidavit of training and knowledge.
8. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
9. Effective time management skills.
10. Ability to work with minimal supervision while performing duties.
11. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.
12. Support Business Development at onsite events and/or Marketing efforts within the community.

The position of Universal Service Representative I is responsible for procuring business for the branch by maintaining member relationships and referring members to the appropriate products and services. This role opens new accounts, processes, and funds all consumer loans, and routinely performs teller and vault transactions. This position will act as a member advocate handling account updates and/or revisions, account fraud and error resolution. This position will also remain current on all laws, rules and regulations including the Bank Secrecy Act (BSA) and Customer Identification Program (CIP) programs and processes.

Essential Duties and Responsibilities:

1. Provide service and sales support to all assigned areas of the branch.
2. Maintain and balance a cash drawer daily. Receive and process deposits, withdrawals, transfers, cashier check requests, cash advances and loan payments.
3. Make decisions regarding the opening of new membership accounts and responds to requests for information pertaining to memberships, products, services, and consumer loans.
4. Promote Credit Union products and services.
5. Interview loan applicants and ensure accuracy of consumer loan applications as authorized and approved by underwriting and/or Credit Committee prior to funding and disbursing.
6. Participate in assuring quality control in regard to audits and certifications.
7. Process requests to increase scheduled loan payments and collection payments.
8. Complete and maintain monthly sales logs and reports.
9. Meet outlined goals and objectives established for cross-sell on new memberships & consumer loan funding. Adhere to outlined error ratios on funded loans and memberships.
10. Meet and maintain established ancillary goals i.e., GAP, MBP, and Debt Protection.
11. Provide staff support at other branch locations.
12. Ensure compliance with all processes pertaining to BSA, CIP, lending, and REG E programs.
13. Perform other duties assigned.

 Position Requirements and Qualifications: 

1. High school diploma or equivalent plus one (1) or more years of related experience and/or training in a financial institution performing a full range of Teller, new account, and operations functions.
2. Requires strong sales, and service skills.
3. Minimum of six months of experience in consumer lending preferred.
4. Professional and effective oral, written, and interpersonal skills.
5. Ability to address problems and situations by utilizing procedures and other resources within the organization.
6. Proficiency with Microsoft Office products and on-line computer core processing system.
7. Must be eligible to become an individual endorsee under the business entity license of Wheelhouse Credit Union held with the California Department of Insurance. Will be required to complete an individual application for insurance and an affidavit of training and knowledge.
8. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
9. Effective time management skills.
10. Ability to work with minimal supervision while performing duties.
11. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.
12. Support Business Development at onsite events and/or Marketing efforts within the community.