Careers at Wheelhouse

Salary Range: $22.64 – $28.30/hr

Summary:
Following established policies and procedures and under the guidance of the AVP of Finance and Accounting. The Accountant II position provides broad-based accounting assignments requiring knowledge of accounting theory and in compliance with Generally Accepted Accounting Principles (GAAP). Responsibilities include general ledger/bank account reconciliations, month-end close tasks, Accounts Payable, ACH Processing, wire processing, and payroll and tax reporting. Assist in the completion of accurate and timely financial records for the Credit Union. Provide recommendations in process improvements while ensuring internal controls. Update procedures timely and accurately.

Essential Duties and Responsibilities:

1. Complete general ledger and/or bank account reconciliations and ensures the accurate and timely resolution of reconciling items. Perform research and correct discrepancies.
2. Prepare periodic, month-end, and quarter-end closing entries to properly account for general ledger activities in the core banking platform and other third-party systems. Design and generate monthly internal month-end reports to assist with month-end close.
3. Process Accounts Payable in a timely and accurate manner.
4. Assist in processing and maintaining Fixed Assets
5. Assist with Participation Loan Accounting
6. Process ACH incoming and origination files, ensuring compliance with all NACHA regulations.
7. Process daily corporate and member wires, both domestic and foreign.
8. Process employee payroll using automated payroll system accurately and timely.
9. Provide support for internal auditors, external auditors and regulators as directed by the AVP of Finance and Accounting. Collect fieldwork data for audits and examination including but not limited to confirmation letters, audit questionnaires, pro forma data, and other audit schedules.
10. Assist in conducting special projects. Develop, document, maintain, and improve processes and internal controls related to operational and financial accounting functions. Ensure process documentation and desktop procedures are accurate and updated timely.
11. Maintain effective communication and coordination with Credit Union personnel and management.
12. Other duties as assigned.

Position Requirements and Qualifications: 

1. A four-year college or university degree in Accounting or Finance with two to four years related experience; or a two-year Associate degree in Accounting or Finance with four six years of related experience; or eight years or greater of equivalent work experience, preferably in a credit union or financial institution. Knowledge of Generally Accepted Accounting Principles (GAAP) and/or banking (financial institution) experience preferred.
2. Intermediate or advanced spreadsheet skills are required. Proficiency with accounting and payroll software programs. Strong personal computer skills including Microsoft Office.
3. Professional written and verbal communication skills.
4. Excellent collaborative skills and the ability to develop and maintain positive working relationships. Work involves extensive personal contact with others and is usually of a personal or sensitive nature.
5. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.
6. A high degree of organization and the ability to handle multiple projects and deadlines.

Salary Range: $64,480 – $72,107/year

Summary:
The Assistant Branch Manager is responsible for efficiently supervising the daily operations of his/her business unit in addition to assuming the responsibilities of the manager during his/her absence. Adhere to all Human Resource guidelines. The Assistant Branch Manager is also charged with training and motivating the staff to achieve branch and individual goals. Ensure the safety and security of employees, members, and data. Provide guidance to the staff by exhibiting excellent management and member service skills to members, coworkers and management.

Essential Duties and Responsibilities:

1. Assume the responsibilities of the Manager during his/her absence.
2. Create and monitor performance plans for employee development through counseling, coaching, performance evaluations, training, motivation and discipline.
3. Provide leadership and function as a working supervisor for teller and new account personnel.
4. Evaluate member transactions, provide approvals, and overrides.
5. Responsible for implementing company policies and procedures in relation to teller and new account operations. Remain current on all laws, rules, regulations, policies and procedures pertaining to loans, savings BSA and CIP and OFAC programs.
6. Oversee training and develop tellers and new accounts personnel to maintain proper member relations. Address all member service issues.
7. Responsible for teller maintenance of required cash limitations, minimal branch and teller cash differences as well as limited teller and new account procedural errors.
8. Responsible for monthly alarm tests, audits and certifications to ensure minimal branch audit exceptions.
9. Plan, organize and assign the daily workflow of the teller and new account area via lunch schedules, controlling absenteeism, pro-active problem resolution, etc.
10. Establish weekly staff meetings and action items.
11. Ensure compliance with all rules, regulations and processes pertaining to BSA and CIP programs.
12. Perform other duties as may be assigned.

Position Requirements and Qualifications: 

1. High school diploma or equivalent.
2. Minimum of three years of supervisory experience in a financial institution.
3. Two years of experience working with savings and checking accounts with an emphasis in consumer lending.
4. Experience with all human resource functions including: hiring, writing reviews, promotions, and recommendations for performance improvement actions plans and disciplinary actions up to and including termination.
5. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
6. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
7. Proficiency with Microsoft Office Products, on-line computer system, and 10 key adding machines.
8. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.
9. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.

Salary Range: $64,480.00 – $72,107.00/yr

Summary:
The Loan Servicing Supervisor is responsible for leading the Loan Servicing Team and monitoring progress and quality of work in the department. Responsible for the interviewing and hiring, counseling, performance evaluation, coaching and training, motivation and discipline of assigned employees. Performs quality checks and resolves issues as well as contributes to the development of processes and written procedures. Assumes the responsibilities of the manager in his/her absence.

Essential Duties and Responsibilities:

1. Supervise and ensure on-going training of the Loan Servicing Team. Conduct performance reviews, recommend salary adjustments, and coach and develop Team members to achieve optimal performance.
2. Act as the Credit Union’s primary source for member and staff questions regarding Loan Servicing.
3. Assume the responsibilities of the manager during his/her absence.
4. Ensure that each Real Estate loan is properly prepared, documented and approved in accordance with Credit Union policy, and is disbursed properly and promptly to the member.
5. Responsible for quality checks and standard quality control protocols.
6. Responsible for Collateral Insurance tracking, annual tax bills, insurance payments and escrow analysis.
7. Responsible for lien perfection including UCC-1 Fixture Filing and CA DMV lienholder status.
8. Administration of Debt Protection, GAP and MBI ancillary products including registration of employees with CA Department of Insurance.
9. Responsible for reporting to all regulatory agencies (i.e., HMDA, FHLB, etc.).
10. Responsible for the research, review and resolution of any Loan Servicing related member service issues.
11. Responsible for reconciliation of Loan Servicing related general ledgers.
12. Assist Management and Risk to ensure the Loan Servicing policies, procedures, services, products and documentation meet federal and state regulations.
13. Provide support, assistance, and backup processing for all loan servicing functions including, but not limited to: payments, payoffs, line advances, disbursement of loan funds, file maintenance requests, recording and satisfaction of loan documents and liens, loan collateral administration, scanning of documentation and record retention.
14. Maintain and demonstrate proficiency with Loan Servicing core applications.
15. Review billing invoices to assist manager with operating within approved budget.
16. Assist manager in preparing annual department budget.
17. Create and produce reports as requested by management.
18. Other duties as may be assigned.

Position Requirements and Qualifications:

1. Associate’s degree from an accredited college or university plus two years of supervisory experience in a financial institution. A high school diploma with minimum of three years equivalent work experience in a financial institution will be considered in lieu of secondary education experience.
2. Ability to communicate with management and staff to promote efficient and correct workflows, establish positive working relationships across the Credit Union.
3. Strong knowledge of real estate and consumer loan servicing, loan policies, procedures and credit granting practices.
4. Strong knowledge of federal and state regulations as they pertain to real estate and consumer lending.
5. Underwriting experience is a plus.
6. Excellent written, verbal and analytical skills.
7. Must have strong organizational skills & ability to handle multiple tasks & deadlines.
8. Strong working ability and understanding of Microsoft Office products.
9. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.
10. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.

Salary Range: $16.30 – $18.83/hr

Summary:
The LPL Coordinator performs administrative and sales tasks to assist the LPL Financial Advisor in driving sales activities and servicing client accounts. This position is responsible for managing incoming calls for the advisor, coordinating the advisors schedule, setting up and confirming appointments with members and tracking all LPL referrals. The LPL Coordinator performs basic computer entry processes on a variety of related software and must possess exceptional member service and organizational skills.

Essential Duties and Responsibilities:

1. Perform a variety of tasks relating to supporting the LPL Financial Advisor including but not limited to, tracking referrals, communicating with Credit Union staff, coordinating client appointments, and maintaining member marketing lists ensuring that information is current and accurate.
2. Coordinate LPL promotional materials, surveys, and newsletters. Maintain general correspondence and client review mailings. Order and maintain marketing supplies, sales literature, and coordinate lobby displays.
3. Promptly answer all incoming calls and service requests while adhering to all outlined procedures and Information Security policies.
4. Comply with the Credit Union’s Internal Service Standards when communicating information to other branches and departments.
5. Maintain data on the LPL software platform referred to as “Salesforce”.
6. Attend educational workshops/presentations (as requested and approved) representing both Trustage/LPL and the Credit Union.
7. Partner with the Advisor to conduct training with Credit Union staff on program processes on a quarterly basis.
8. Provide weekly, monthly, quarterly, and annual reporting to keep the program running efficiently.
9. Provide excellent member service by exhibiting professionalism, being courteous and a good listener.
10. Other duties as assigned.

Position Requirements and Qualifications: 

1. High School diploma or equivalent.
2. Minimum of one year of work-related experience.
3. Must have excellent member service skills including phone and in person.
4. Experience coordinating schedules and meeting events.
5. Ability to handle multiple duties including clerical functions, office supplies, incoming phone calls.
6. Proficiency and utilization of CRM Salesforce to manage referrals, referral contests, prospects, activities, campaigns, seminars, and events, etc.
7. Excellent interpersonal and collaborative skills and the ability to develop and maintain positive working relationships are essential.
8. Must possess a high degree of organizational skills and the ability to handle multiple projects and deadlines.
9. Ability to work independently and be self-motivated.
10. Proficiency with Word, Excel, Outlook, Salesforce, Internet, and ability to learn additional software packages.
11. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct, and dress.

Salary Range: $20.09 – $25.12/hour

Summary:
The Senior Member Service Representative is responsible for efficiently handling all savings functions, interviewing loan applicants, and disbursing loans in a friendly and professional manner. This position will also remain current on all laws, rules and regulations including Bank Secrecy Act (BSA) and Customer Identification Program (CIP) programs and processes.

Essential Duties and Responsibilities:

1. Open new membership accounts, promote and cross-sell Credit Union products and services, and respond to requests for information pertaining to membership, products/services and loans.
2. Interview loan applicants providing information on current policies and procedure and verify that loan application is completed accurately.
3. Disburse loans as authorized and approved by underwriting and/or Credit Committee.
4. Discuss options available to members for real estate inquiries. Take applications through our mortgage LOS, act as liaison for members to ensure smooth transaction for all phases of loan process up to funding.
5. Maintain accurate dual control logs of applicable negotiable items sold to members.
6. Accept deposits, withdrawals, transfers and loan payments.
7. Handle requests to increase scheduled loan payments.
8. Complete and maintain monthly sales logs and reports.
9. Meet outlined goals and objectives established for cross-sell on new memberships & loan funding. Adhere to outlined error ratios on funded loans and memberships.
10. Meet and maintain established ancillary goals i.e. CBSI, GAP, MRC and Debt Protection.
11. Register with the Nationwide Mortgage Licensing System and Registry (NMLS) and State of California Department of Insurance. Will be required to undergo a background check. Registration with the NMLS to be maintained on an annual basis.
12. Ensure compliance with all processes pertaining to BSA, CIP, lending, and REG E programs.
13. Perform other duties assigned.

Position Requirements and Qualifications: 

1. High school diploma or equivalent.
2. Minimum of two years’ experience in a financial institution with a minimum of one year of new accounts experience.
3. Minimum of one year of experience in consumer lending.
4. Preferred knowledge of mortgage lending practices and policies.
5. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
6. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
7. Proficiency with Microsoft Office products, 10 key adding machine and on-line computer core processing system.
8. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
9. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.
10. Support of Business Development at onsite events and/or Marketing efforts within the community.

Salary Range: $20.09 – $25.12/hour

Summary:
The Senior Member Service Representative is responsible for efficiently handling all savings functions, interviewing loan applicants, and disbursing loans in a friendly and professional manner. This position will also remain current on all laws, rules and regulations including Bank Secrecy Act (BSA) and Customer Identification Program (CIP) programs and processes.

Essential Duties and Responsibilities:

1. Open new membership accounts, promote and cross-sell Credit Union products and services, and respond to requests for information pertaining to membership, products/services and loans.
2. Interview loan applicants providing information on current policies and procedure and verify that loan application is completed accurately.
3. Disburse loans as authorized and approved by underwriting and/or Credit Committee.
4. Discuss options available to members for real estate inquiries. Take applications through our mortgage LOS, act as liaison for members to ensure smooth transaction for all phases of loan process up to funding.
5. Maintain accurate dual control logs of applicable negotiable items sold to members.
6. Accept deposits, withdrawals, transfers and loan payments.
7. Handle requests to increase scheduled loan payments.
8. Complete and maintain monthly sales logs and reports.
9. Meet outlined goals and objectives established for cross-sell on new memberships & loan funding. Adhere to outlined error ratios on funded loans and memberships.
10. Meet and maintain established ancillary goals i.e. CBSI, GAP, MRC and Debt Protection.
11. Register with the Nationwide Mortgage Licensing System and Registry (NMLS) and State of California Department of Insurance. Will be required to undergo a background check. Registration with the NMLS to be maintained on an annual basis.
12. Ensure compliance with all processes pertaining to BSA, CIP, lending, and REG E programs.
13. Perform other duties assigned.

Position Requirements and Qualifications: 

1. High school diploma or equivalent.
2. Minimum of two years’ experience in a financial institution with a minimum of one year of new accounts experience.
3. Minimum of one year of experience in consumer lending.
4. Preferred knowledge of mortgage lending practices and policies.
5. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
6. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
7. Proficiency with Microsoft Office products, 10 key adding machine and on-line computer core processing system.
8. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
9. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.
10. Support of Business Development at onsite events and/or Marketing efforts within the community.

Salary Range: $69,228.00 – $86,535.00/year

Summary:
Plan, organize, direct, and control the activities and staff of the Special Accounts Department. Minimize losses incurred by the Credit Union’s loan portfolio, while following all applicable laws, policies, and procedures.

Essential Duties and Responsibilities:

1. Ensure the smooth and effective day-to-day operations of the Special Accounts Department.
2. Ability to communicate effectively to promote efficient and correct workflows, establish positive working relationships across the Credit Union.
3. Manage and ensure on-going training of staff in the Special Accounts Department. Responsible for establishing and documenting performance thresholds and collection Service Level Agreements. Conduct performance reviews, recommend salary adjustments, and counsel staff toward optimum performance.
4. Provide for the contact of members with delinquent loans for the purpose of obtaining delinquent payments, arranging for payment schedule to bring loan current, rescheduling existing payments or determining member’s present status in order to make provisions for obtaining outstanding balance. Effectively work and oversee work performed on all collection queues to ensure timely contact is made with members. Utilize all collection tools available to secure repayment of the loan. Responsible for determining if members have Debt Protection Insurance and work with members to determine qualifications and to encourage members to file necessary claims to minimize losses to the Credit Union.
5. Responsible for working with collection attorneys and collection agencies to ensure maximum recoveries of Credit Union losses including monthly monitoring and appropriate documentation. Responsible for ensuring collection attorneys and collection agencies are following Federal and State regulations.
6. Responsible for utilizing all legal remedies available to obtain payment of any amounts owed. These remedies can include seeking legal judgment against the borrower to execute a judgement against wages, cash assets held in a bank, consumer goods such as automobiles, and real property or personal items. Use of legal actions should provide a positive return and cannot expose the Credit Union to additional risk or liability.
7. Administer the repossession of collateral securing delinquent loans and provide for the deposition of repossessed property as provided by law. Recommend to VP/Chief Lending Officer, vehicles to be repossessed. Work with repossession vendors and collateral protection insurance (CPI) vendor to obtain the maximum recovery on each vehicle.
8. Initiate and represent the Credit Union in legal matters at Small Claims Court and work with outside counsel for matters heard in municipal court. File all paperwork required by the court system to attain a court hearing. Responsible for follow through and tracking on all cases sent to any court. Review all bankrupt accounts for possible action. Manage the review of bankruptcy schedules, the filing of reaffirmation and proofs of claim, and attend the 341-bankruptcy hearing if warranted.
9. Prepare and present to the Board of Directors, requests for loans to be charged-off or loans deemed to be uncollectable. Assign charged-off accounts to attorney or collection agency for appropriate action. Advise credit reporting agencies of accounts with derogatory information. Maintain control of charged-off accounts, reviewing for further recovery. Maintain ledger of recovered funds collected on charged-off accounts, insuring proper crediting to each account.
10. Responsible for managing all delinquent real estate loans. Initiate foreclosure proceedings on delinquent loans secured by first or second trust deeds.
11. Responsible for collection of returned deposited items or NSF checks, which may result in a loss to the Credit Union.
12. Responsible to ensure the collection policies, procedures, services, products, and documentation meet federal and state regulations. 
13. Register with the Nationwide Mortgage Licensing System and Registry (NMLS) and State of California Department of Insurance. Required to undergo a background check. Registration with the NMLS to be maintained on an annual basis.
14. Other duties as assigned.

Position Requirements and Qualifications: 

1. High school diploma or equivalent.
2. Minimum of three years of management experience in collection activities, skip tracing, repossession procedures, truth-in-lending requirements, bankruptcy proceedings, and small claim activities.
3. Knowledge of Fair Debt and Collections Practices Act.
4. Professional written and verbal communication skills.
5. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
6. Proficiency with Microsoft Office, including Outlook, Word, Excel, and Power Point. Proficiency with Accurint, E-Oscar, and PACER.
7. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

Salary Range: $20.09 – $25.12/hr

Summary:
The position of Universal Service Representative II is responsible for supporting the Branch Manager and Assistant Branch Manager by ensuring operational and sales activities run efficiently for members and staff. The Universal Service Representative II procures business for the branch by maintaining member relationships and referring members to the appropriate products and services. This position is required to be proficient and skilled in the areas of new accounts, teller and vault transactions, and branch operations, and is expected to provide support and guidance to less experienced staff members. The Universal Service Representative II may be assigned supervisory responsibilities in the absence of management. This position will also remain current on all laws, rules and regulations including the Bank Secrecy Act (BSA) and Customer Identification Program (CIP) programs and processes.

Essential Duties and Responsibilities:

1. Perform lead duties including reviewing work for accuracy and completeness, assisting others in resolving problems, approving transactions within authority levels, training others in branch operations and sales, and opening and closing the branch.
2. Discuss options available to members for real estate inquiries. Take applications through our mortgage LOS, and act as liaison for members to ensure smooth transaction for all phases of loan process up to funding.
3. Assist in preparing and processing incoming and outgoing cash shipments, balancing teller differences, and balancing branch cash totals.
4. Register with the Nationwide Mortgage Licensing System and Registry (NMLS) and State of California Department of Insurance. Will be required to undergo a background check. Registration with the NMLS to be maintained on an annual basis.
5. Provide service and sales support to all assigned areas of the branch.
6. Maintain and balance cash drawer daily. Receive and process deposits, withdrawals, transfers, cashier check requests, cash advances and loan payments.
7. Make decisions regarding the opening of new membership accounts and respond to requests for information pertaining to memberships, products, services, and consumer loans.
8. Promote Credit Union products and services.
9. Interview loan applicants and ensure accuracy of consumer loan applications as authorized and approved by underwriting and/or Credit Committee prior to funding and disbursing.
10. Participate in assuring quality control regarding audits and certifications.
11. Process requests to increase scheduled loan payments and collection payments.
12. Complete and maintain monthly sales logs and reports.
13. Meet outlined goals and objectives established for cross-sell on new memberships and consumer loan funding. Adhere to outlined error ratios on funded loans and memberships.
14. Meet and maintain established ancillary goals i.e., GAP, MBP, and Debt Protection.
15. Provide staff support at other branch locations.
16. Ensure compliance with all processes pertaining to BSA, CIP, lending, and REG E programs.
17. Other duties as assigned.

Position Requirements and Qualifications: 

1. High school diploma or equivalent plus a minimum of three of related experience and/or training in a financial institution performing a full range of teller, new account, loan, and operations functions.
2. Requires demonstrated leadership skills and the ability to train, support and motivate peers.
3. Preferred knowledge of mortgage lending practices and policies.
4. Requires strong sales and service skills.
5. Professional and effective oral, written, and interpersonal skills.
6. Ability to address problems and situations by utilizing procedures and other resources within the organization.
7. Proficiency with Microsoft Office products and on-line computer core processing system.
8. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
9. Effective time management skills.
10. Ability to work with minimal supervision while performing duties.
11. Support Business Development at onsite events and/or Marketing efforts within the community.
12. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.