Careers at Wheelhouse

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At Wheelhouse Credit Union we demonstrate our philosophy of People Helping People by providing our members with products and services that help them achieve their financial goals. If you’re looking for a career where you can learn, grow, and have fun while helping others, we may have a position for you!

Enjoy the Benefits of Working for Wheelhouse Credit Union

Wheelhouse Credit Union employees are our most important asset! We have designed a generous benefits package that allows flexibility, options, and opportunity.

Healthcare

Regular full or part-time employees working at least 30 hours per week are offered medical, dental, and vision insurance. The Credit Union contributes to the employee’s coverage and coverage for qualified dependents and/or registered domestic partners is available for purchase. Wheelhouse Credit Union also offers a Flexible Spending Account for Healthcare Reimbursement and/or Dependent Day Care.

401(k) Plan

The 401(k) retirement plan is funded by a combination of Credit Union and employee contributions. After the completion of 90 days of continuous service, employees are eligible to become a member in the 401(k) plan and the Credit Union will begin making discretionary contributions equal to 3% of the employee’s salary.

Paid Time Off

Wheelhouse Credit Union observes 12 paid holidays for all regular full and part-time employees. In addition, all regular employees receive a floating holiday in recognition of their birthday. The Credit Union recognizes the importance of taking time off from work to relax, spend time with family, and enjoy leisure activities therefore, the Credit Union provides paid vacation time to both full-time and part-time employees for this purpose. In addition, regular full and part-time employees are awarded 40 hours of sick leave at the beginning of each year. Employees hired after January 1, are awarded 40 hours of sick time on their employment date. This time can be utilized for the employee’s own medical care and for the medical care of their immediate family member.

Tuition Reimbursement

Available to all full and part time employees after 6 months of continuous service.

Corporate Citizenship

Regular full and part time employees that have completed 90 days of service are paid regular wages for time spent volunteering with an approved San Diego organization.

Wellness Program

Healthy living education and encouragement for staff, including complimentary flu shots and cholesterol screenings.

Discounted Credit Union services

Free checking and savings accounts, and a 1% rate reduction on selected loan products.

Insurance Coverage

All regular employees working at least 30 hours per week are provided with company-paid Long-Term Disability, Life Insurance, and Accidental Death and Dismemberment insurance.

Friendly Work Culture

Enjoy a supportive and positive work environment, with a focus on professionalism and creativity.

Committed to Diversity

We’re committed to a culture of diversity that reflects the communities in which we live and do business.

Available Positions at Wheelhouse Credit Union

Summary:

The Branch Manager is responsible for efficiently supervising the daily operations of his/her business unit to ensure extraordinary member service in areas of account transactions, loan applications, loan turnaround, new accounts and problem solving within established guidelines and procedures. The Branch Manager I position is also charged with motivating and coaching the staff to achieve all branch goals. This position will also remain current on all laws, rules, and regulations including BSA and CIP programs.

Essential Duties and Responsibilities:

  1. Maintain a highly motivated, well-trained staff, maintaining effective employee relations.
  2. Prepare, implement and supervise the budget for the branch that is consistent with overall strategic plan and budget of the Credit Union.
  3. Responsible for implementing company policies and procedures in relation to teller and new account operations. Formulate recommendations concerning important policies and services for review. Remain current on all laws, rules, regulations, policies and procedures pertaining to loans, savings BSA and CIP programs
  4. Recruit quality applicants, train and develop tellers and new accounts personnel to maintain proper member relations. Responsible for counseling, performance evaluations, and discipline of assigned employees.
  5. Responsible for teller maintenance of required cash limitations, minimal branch and teller cash differences as well as limited teller and new account procedural errors. Monitor office activity, including number of transactions, volume, branch profitability, loan volume, loan turnaround, sales and new accounts.
  6. Responsible for monthly alarm tests, audits and certifications to ensure minimal branch audit exceptions. Work with Internal Auditor and Risk Management to ensure compliance of controls.
  7. Plan, organize and assign the daily workflow of the teller and new account area via lunch schedules, controlling absenteeism, pro-active problem resolution, etc.
  8. Ensure acceptable Shoppers Survey scores are maintained or exceeded by monitoring the quality of member service and sales performance.
  9. Review and approve loan applications within authorized limits and approval criteria.
  10. Establish weekly staff meetings and product knowledge workshops.
  11. Manage the security and safety of the branch with responsibility to analyze security and safety policies and procedures, and to alert all staff.
  12. Register with the Nationwide Mortgage Licensing System and Registry (NMLS) and State of California Department of Insurance. Will be required to undergo a background check.  Registration with the NMLS to be maintained on an annual basis.
  13. Perform other duties as may be assigned.

Position Requirements and Qualifications: 

  1. High School diploma or equivalent.
  2. Minimum of three years supervisory experience in a financial institution.
  3. Two years of experience working with savings and checking accounts with an emphasis in consumer lending.
  4. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
  5. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
  6. Proficiency with Microsoft Office Products, on-line computer system, and 10 key adding machines.
  7. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
  8. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.
Apply

POSTION PURPOSE:

Under the supervision of the Risk & Compliance Manager/Bank Secrecy Act (BSA) Officer, the BSA & Risk Analyst I is responsible for the ongoing support of BSA/Anti-Money Laundering (AML) compliance within all areas of the Credit Union. Main responsibilities include:  review daily reports to ensure timely filing of regulatory reporting, conduct monthly investigations on BSA alerts, fraud alerts, daily and bi-weekly review of OFAC & FINCEN 314(a) Watchlist alerts, prepare currency transaction reports (CTR) and suspicious activity reports (SAR) utilizing the Credit Union’s AML system, assist with formulating and maintaining a BSA/AML Compliance Program designed to ensure the Credit Union achieves optimum BSA compliance under BSA Regulation and OFAC requirements, review financial transaction activities for potential fraud, update procedures timely and accurately, and participate in special department projects. In addition, support the Risk & Compliance Manager to administer all aspects of the Credit Union’s Risk Program.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

BSA/AML and Risk Management

  1. Perform risk-based monitoring of member transaction patterns and research member accounts for suspicious activity in accordance with the BSA and USA Patriot Act.
  2. Maintain the Credit Union’s anti-money laundering (AML)/fraud monitoring system (Verafin). Make recommendations and implement enhancements to the Credit Union’s monitoring program.
  3. Conduct investigations, as needed, on alerts generated in Verafin. Collaborate with branch staff regarding potential suspicious activity.
  4. Prepare Suspicious Activity Reports (SAR), Currency Transactions Reports (CTR), and Monetary Instrument Log (MIL). Ensure the accuracy and timely filing of all BSA reports.
  5. Review and monitor Office of Foreign Assets Control (OFAC) and Financial Crimes Enforcement Network (FinCEN) Watchlists within prescribed timeframes under the direction of the Risk & Compliance Serve as an escalation point for branches and department regarding possible OFAC matches and related questions
  6. Develop new and revised procedures related to BSA/CIP/OFAC and collaborate with business units.
  7. Collect and conduct statistical data analysis and research regarding BSA and OFAC compliance for the Risk & Compliance
  8. Provide organization support to staff for BSA-AML compliance related questions using Credit Union’s policies and procedures.
  9. Assist in conducting risk assessments on new or existing products and services with business units.
  10. Remain current on all laws, rules and regulations affecting the Credit Union operations, with an emphasis on BSA/AML, Customer Identification Program (CIP), and OFAC programs and processes.
  11. Other duties as assigned.

Fraud Management

  1. Monitor fraud alerts utilizing the credit union’s BSA/AML & Fraud software (Verafin) and collaborate with operations regarding potential fraud.
  2. Review and analyze large volumes of debit card, credit card, online banking, wire transfers and ACH transactions to determine if fraud activity has occurred. Work with Cards and Operations department relating to potential card and account fraud.
  3. Collaborate with Cards and Operations department and other business units to minimize fraud and operational risks.
  4. Report suspicious activity as required and in compliance with the BSA. Develop and maintain ongoing data analysis.
  5. Identify fraud by leveraging internal and external data sources and work with Risk & Compliance Manager to design and implement fraud mitigation program and initiatives.
  6. Assist with the development of fraud monitoring and prevention procedure.
  7. Maintain proficient knowledge of the applicable rules and regulations.
  8. Other duties as assigned. 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  1. A Bachelor’s Degree in Business Administration or related field plus one plus years of related experience in financial services environment and/or fraud investigation experience. In lieu of post-secondary education requirement, three to five years of experience in financial services and two years of risk/fraud focused role will be considered.
  2. Desired Bank Secrecy Act Compliance Specialist (BSACS) or related BSA and/or Fraud certification.
  3. Strong knowledge of regulations pertaining to deposit accounts and consumer loans and the ability to interpret and understand laws and regulations.
  4. Strong ability to find patterns and trends with critical thinking skills to identify outliers from large set of financial transaction data.
  5. Excellent analytical skills and professional written and verbal communication skills.
  6. A high degree of organization and the ability to handle multiple projects and deadlines. Ability to work independently and be self-motivated. Easily adaptable to a fast pace environment.
  7. Proficiency with Microsoft Office products, anti-money laundering application (e.g. Verafin) and credit union’s core banking platform (e.g. Keystone)
  8. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.
  9. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential. Work involves extensive personal contact with others and is usually of a personal or sensitive nature.
Apply

Summary:

Within established guidelines and procedures, perform work requiring the use of judgment and discretion in making credit decisions for members seeking a variety of loans. Responsible for reviewing loan applications, interviewing loan applicants and obtaining other documentation to determine credit worthiness of applicant and disposition of loan.  Prepare appropriate documentation and related forms for submittal to the Lending Manager.  Develop information and stipulations to process loan applications such as verification of income and credit reports.  Employees assigned to this level will underwrite a variety of loans with considerable independence.

Essential Duties and Responsibilities:

  1. Act as a resource for dealer and staff questions regarding the Credit Union’s loan programs.
  2. Within established guidelines and procedures, perform work requiring the use of judgment and discretion in making credit decisions for consumer (direct/indirect) and real estate loans.
  3. Review all applications to insure completeness and accuracy of information. Inform branch personnel, members and/or dealers of loan requirements and matters affecting the granting of loans.
  4. Set stipulations for loan applications accordingly to achieve sound lending decision.
  5. Inform management of the progress and performance of dealer partners.
  6. Prepare monthly production reports and provide information to manager.
  7. Provide recommendations, written or verbal, to the Lending Manager and/or the Credit Manager with regards to credit applications outside individual underwriting authority.
  8. Assist branch personnel in facilitating the closing and disbursement of loans insuring that guidelines and stipulations are met.
  9. Remain current on lending regulations and guidelines.
  10. Complete reports as requested by management.
  11. Maintain effective working relationship with staff.
  12. Register with the Nationwide Mortgage Licensing System and Registry (NMLS). Will be required to undergo a background check.  Registration with the NMLS to be maintained on an annual basis.
  13. All other duties assigned.

Position Requirements and Qualifications: 

  1. High school diploma or equivalent.
  2. Minimum of two years of underwriting experience or having the equivalent experience by completing all of the following:
  • Three years of loan interviewing experience.
  • Two years of loan processing experience with consumer loans.
  • Minimum of six months of hands on underwriting experience.
  • Completion of an industry recognized loan underwriting course, minimum of 20 hours.
  1. Strong organization, communication (written and verbal) and analytical skills with the ability to explain underwriting requirements in a clear and concise manner.
  2. Strong knowledge of laws, regulations, policies and procedures as they pertain to lending.
  3. Proficiency with ten key adding machine, calculator and Microsoft Office products.
  4. Working knowledge of computers and ability to learn new systems.
  5. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.
  6. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
Apply

Summary:

Provide quality service when communicating with members.  Under general supervision complete and process loan applications by gathering applicant information and documentation received from various delivery channels including but not limited to the Call Center, Internet and the Lending Portal.  Ensure the completeness and accuracy of applications prior to referring the request to a loan officer for a decision.  Answer questions from members regarding loan eligibility and lending criteria.  Accurately prepare loan package for disbursement, disburse loans ensuring that all documents properly signed and the member is aware of their responsibilities.  Transfer loan information between applicable systems. Ensure all disclosure requirements are satisfied.

Essential Duties and Responsibilities:

  1. Prepare loan applications from all delivery channels for underwriting (direct, indirect, call center, in person and telephone requests).
  2. Process the documents received for each loan file verifying the accuracy and completeness of each document. Update the data on the computer system upon receipt of documents.
  3. Open new membership accounts, promote and cross-sell Credit Union products and services, and respond to member inquiries.
  4. Accept application request for real estate loans and prepare packages of required documents for submission to our mortgage processor.
  5. Effectively communicate with the member and contractor/dealers in the capacity of a member advocate.
  6. Responsible for contacting members and maintaining communication throughout the loan process (i.e., loan decision, updates, required documents, etc.) Prepare the necessary notifications to be sent to the member (i.e., adverse action letter, pre-approval notice, etc.)
  7. Fund loan packages within required time requirements and in accordance with loan instructions and stipulations.
  8. Keep and ensure compliance with Truth in Lending (RegZ), RESPA, ECOA (RegB), Bank Secrecy Act (BSA), Customer Identification Program (CIP) and other Federal and State lending laws and regulations.
  9. Act as a liaison between the member and the Credit Union’s mortgage processing center.
  10. Process loan modifications and subordinations.
  11. Assist with processing drop box transactions.
  12. Maintain and balance operator drawer daily.
  13. Assist loan servicing as needed.
  14. Register with the Nationwide Mortgage Licensing System and Registry (NMLS) and State of California Department of Insurance. Will be required to undergo a background check.  Registration with the NMLS to be maintained on an annual basis.
  15. Perform other duties as assigned.

Position Requirements and Qualifications: 

  1. High school diploma or equivalent.
  2. Minimum of three years of lending experience (retail branch experience a plus).
  3. Strong knowledge of Federal and State of California regulations as they pertain to the Lending Department’s functions.
  4. Professional written and verbal communication skills including telephone etiquette.
  5. May be required to work after normal business hours and weekends.
  6. Attention to detail is essential.
  7. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
  8. Proficiency with operating general office equipment (including copier, fax machine, scanner), as well as proficiency with Microsoft Office products (e.g., Word, Excel, etc.)
  9. Strong working knowledge of computers and ability to learn new systems.
  10. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.
Apply

Summary:

Handle all incoming calls and service requests directed to our Phone Branch.  Accept and process loan applications, open new accounts, handle member inquiries/transactions and research requests.  Provide accurate information, research and resolve members’ problems, and determine member needs while proactively cross selling credit union products and services in a professional, courteous and efficient manner. Remain current on all laws, rules and regulations including BSA and CIP programs.

Essential Duties and Responsibilities:

  1. Promptly answer all incoming calls in a polite, professional manner while adhering to member identity verification procedures and ensuring member information security at all times. Determine caller’s nature of business and personally assist or when necessary, announce the caller and transfer to the appropriate individual or department. Comply with Credit Union’s Internal Service Standards when communicating information to other branches/departments.
  2. Provide a high level of quality member service using the Phone Branch Shopper Survey model as a guideline. Answer each call with a “telephone smile.”  Maintain an average Shopper Score of 90% or better at all times.  Be professional, courteous, tactful and a good listener.
  3. Strive to meet and exceed all Goals and Objectives set by the Phone Branch Manager.
  4. Open accounts for existing members via phone and assist with online new account processing for applications submitted via our website. Act as a source of information for new and existing members who are seeking information about new accounts, modifications to existing accounts or membership qualification. Promote and cross-sell additional Credit Union products and services that fit our member’s needs.
  5. Accept consumer loan applications via phone. Provide accurate information regarding loan products rates and payments to inquiring members/potential members. Conduct thorough interviews with members/potential members while completing loan applications via a web based application platform. Cross-sell additional loan products and services that fit member needs. Keep up to date and knowledgeable on rates, lending guidelines, policies, procedures and internal marketing promotions.
  6. Assist members with set up and navigation of Home Banking, Bill Payment and our mobile App. Reset/unlock passwords, research and assist with trouble shooting member access issues and other digital banking related requests.
  7. Process members’ account inquiries, transfers, loan payments, copy requests, fee reversals and check orders. Research account discrepancies, errors and complaints; follow up to the point of resolution or direct to the applicable department for further assistance.
  8. Respond to member secure and unsecure email requests submitted via our website. Adhere to the E-Mail Response guidelines. Process online address changes, bill payment applications and additional service requests as received according to department standards.
  9. Maintain full knowledge of Credit Union’s services and transaction procedures as required; performing service functions accurately and efficiently. Thoroughly read, understand and keep record of all promotional materials, the Wheelhouse Weekly, Credit Union Procedures, and any information provided to you in order to represent the Credit Union in a knowledgeable and professional manner. Comply with all BSA and CIP programs along with the applicable laws, rules and regulations.
  10. Register with the Nationwide Mortgage Licensing System and Registry (NMLS) and State of California Department of Insurance. Will be required to undergo a background check.  Registration with the NMLS to be maintained on an annual basis.
  11. Other duties as may be assigned.

 Position Requirements and Qualifications: 

  1. High School diploma or equivalent.
  2. Must possess professional written and verbal communication skills, including excellent telephone and e-mail etiquette including listening skills.
  3. Proficiency with on-line data processing system and Microsoft Office Products. General working knowledge of the internet including online banking/mobile banking is required.
  4. Excellent interpersonal and collaborative skills and the ability to develop and maintain positive working relationships are essential.
  5. Minimum one year of teller and new accounts experience required with demonstrated member service and sales skills. General knowledge of account functions i.e. (Checks, ACH, Debit/Credit cards etc.) is essential. Call center experience a plus.
  6. One year of consumer lending experience required. Credit Union or comparable financial industry experience preferred.
  7. Must possess the ability to professionally represent the Credit Union and conduct business via the telephone with clear enunciation in English. Bilingual English/Spanish speaking a plus.
  8. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.
Apply

Summary:
Under general supervision, process loan servicing transactions, research complex loan issues, reconcile general ledgers, research potential products and provide loan servicing assistance to members. Act as a support to frontline staff for processing and servicing questions.

Essential Duties and Responsibilities:

  1. Perform all loan servicing duties as needed to include processing real estate updates, changes and modifications.
  2. Book mortgage loans and Home Equity Lines of Credit into the core
  3. Assist Lending Supervisor field staff questions in the absence of the Lending
  4. Balance and certify real estate general ledgers
  5. Process rate changes, demands and reconveyances for real estate
  6. Prepare subordinations packets for review by the Loan
  7. Assist the Loan Servicing Supervisor in Lending Manager’s
  8. Analyze the real estate escrow impounds account annually and send new coupons to
  9. File claims Payment Protection, GAP and
  10. Research complex loan Post necessary adjustments and provide loan-servicing assistance to members.
  11. Assist with research and implementation of innovative products and services to provide efficiency to the loan
  12. Compile information and generate reports as required.
  13. Update department resources to remain current with procedures relating to loan
  14. Train new employees.
  15. Perform other duties as

Position Requirements and Qualifications:

  1. High school diploma or
  2. Minimum five years of real estate loan servicing
  3. Knowledge of federal and state regulations as they pertain to loan
  4. Professional written and verbal communication skills.
  5. Strong problem solving and ability to trouble shoot and research moderate to complex
  6. Knowledge in the areas of collections, DMV, insurance products and consumer loan processing is a
  7. Excellent collaborative skills and the ability to develop and maintain positive working relationships are
  8. Proficiency with operating general office equipment (including copier, fax machine, scanner), as well as proficiency with Microsoft Office products (e.g., Word, Excel, ).
  9. Must be able to represent the Credit Union and conduct business
  10. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and
Apply

Summary:
The Senior Member Service Representative is responsible for efficiently handling all savings functions, interviewing loan applicants, and disbursing loans in a friendly and professional manner. This position will also remain current on all laws, rules and regulations including Bank Secrecy Act (BSA) and Customer Identification Program (CIP) programs and processes.

Essential Duties and Responsibilities:

  1. Open new membership accounts, promote and cross-sell Credit Union products and services, and respond to requests for information pertaining to membership, products/services and loans.
  2. Interview loan applicants providing information on current policies and procedure and verify that loan application is completed accurately.
  3. Disburse loans as authorized and approved by underwriting and/or Credit
  4. Discuss options available to members for real estate inquiries. Take applications through our mortgage LOS, act as liaison for members to ensure smooth transaction for all phases of loan process up to funding.
  5. Maintain accurate dual control logs of applicable negotiable items sold to
  6. Accept deposits, withdrawals, transfers and loan
  7. Handle requests to increase scheduled loan
  8. Complete and maintain monthly sales logs and
  9. Meet outlined goals and objectives established for cross-sell on new memberships & loan funding. Adhere to outlined error ratios on funded loans and memberships.
  10. Meet and maintain established ancillary goals e. CBSI, GAP, MRC and Debt Protection.
  11. Register with the Nationwide Mortgage Licensing System and Registry (NMLS) and State of California Department of Insurance. Will be required to undergo a background check. Registration with the NMLS to be maintained on an annual basis.
  12. Ensure compliance with all processes pertaining to BSA, CIP, lending, and REG E
  13. Perform other duties

Position Requirements and Qualifications:

  1. High school diploma or
  2. Minimum of two years’ experience in a financial institution with a minimum of one year of new accounts experience.
  3. Minimum of one year of experience in consumer
  4. Preferred knowledge of mortgage lending practices and
  5. Professional written and verbal communication skills including excellent grammar and telephone
  6. Ability to handle people and/or situations with tact, diplomacy, and
  7. Proficiency with Microsoft Office products, 10 key adding machine and on-line computer core processing system.
  8. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
  9. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress
  10. Support of Business Development at onsite events and/or Marketing efforts within the community.
Apply

Summary:
The Senior Member Service Representative is responsible for efficiently handling all savings functions, interviewing loan applicants, and disbursing loans in a friendly and professional manner. This position will also remain current on all laws, rules and regulations including Bank Secrecy Act (BSA) and Customer Identification Program (CIP) programs and processes.

Essential Duties and Responsibilities:

  1. Open new membership accounts, promote and cross-sell Credit Union products and services, and respond to requests for information pertaining to membership, products/services and loans.
  2. Interview loan applicants providing information on current policies and procedure and verify that loan application is completed accurately.
  3. Disburse loans as authorized and approved by underwriting and/or Credit
  4. Discuss options available to members for real estate inquiries. Take applications through our mortgage LOS, act as liaison for members to ensure smooth transaction for all phases of loan process up to funding.
  5. Maintain accurate dual control logs of applicable negotiable items sold to
  6. Accept deposits, withdrawals, transfers and loan
  7. Handle requests to increase scheduled loan
  8. Complete and maintain monthly sales logs and
  9. Meet outlined goals and objectives established for cross-sell on new memberships & loan funding. Adhere to outlined error ratios on funded loans and memberships.
  10. Meet and maintain established ancillary goals e. CBSI, GAP, MRC and Debt Protection.
  11. Register with the Nationwide Mortgage Licensing System and Registry (NMLS) and State of California Department of Insurance. Will be required to undergo a background check. Registration with the NMLS to be maintained on an annual basis.
  12. Ensure compliance with all processes pertaining to BSA, CIP, lending, and REG E
  13. Perform other duties

Position Requirements and Qualifications:

  1. High school diploma or
  2. Minimum of two years’ experience in a financial institution with a minimum of one year of new accounts experience.
  3. Minimum of one year of experience in consumer
  4. Preferred knowledge of mortgage lending practices and
  5. Professional written and verbal communication skills including excellent grammar and telephone
  6. Ability to handle people and/or situations with tact, diplomacy, and
  7. Proficiency with Microsoft Office products, 10 key adding machine and on-line computer core processing system.
  8. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
  9. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress
  10. Support of Business Development at onsite events and/or Marketing efforts within the community.
Apply

The Senior Member Services Representative will have the following job responsibilities:

  1. Open new membership accounts, promote and cross-sell Credit Union products and services, and respond to requests for information pertaining to membership, products/services and loans.
  2. Interview loan applicants providing information on current policies and procedure and verify that loan application is completed accurately.
  3. Disburse loans as authorized and approved by underwriting and/or Credit Committee.
  4. Discuss options available to members for real estate inquiries. Take applications through our mortgage LOS, act as liaison for members to ensure smooth transaction for all phases of loan process up to funding.
  5. Maintain accurate dual control logs of applicable negotiable items sold to members.
  6. Accept deposits, withdrawals, transfers and loan payments.
  7. Handle requests to increase scheduled loan payments.
  8. Complete and maintain monthly sales logs and reports.
  9. Meet outlined goals and objectives established for cross-sell on new memberships & loan funding. Adhere to outlined error ratios on funded loans and memberships.
  10. Meet and maintain established ancillary goals i.e. CBSI, GAP, MRC and Debt Protection.
  11. Register with the Nationwide Mortgage Licensing System and Registry (NMLS) and State of California Department of Insurance. Will be required to undergo a background check. Registration with the NMLS to be maintained on an annual basis.
  12. Ensure compliance with all processes pertaining to BSA, CIP, lending, and REG E programs.
  13. Perform other duties assigned.

Position Requirements and Qualifications: 

  1. High school diploma or equivalent.
  2. Minimum of two years’ experience in a financial institution with a minimum of one year of new accounts experience.
  3. Minimum of one year of experience in consumer lending.
  4. Preferred knowledge of mortgage lending practices and policies.
  5. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
  6. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
  7. Proficiency with Microsoft Office products, 10 key adding machine and on-line computer core processing system.
  8. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
  9. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress
  10. Support of Business Development at onsite events and/or Marketing efforts within the community.
Apply

To perform routine member transactions such as receiving and disbursing funds, posting deposits, loan payments, and withdrawals in an accurate, efficient, friendly, and professional manner. This position will also remain current on all laws, rules and regulations including BSA and CIP programs and processes.

Essential Duties and Responsibilities:

  1. Maintain and balance a cash drawer daily.
  2. Accept deposits, share withdrawals, transfers, loan payment, payoffs, VISA cash advances, and process and post mail daily.
  3. Process stop payments.
  4. Provide members with information pertaining to account status, including current balances and loan pay-off amount.
  5. Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
  6. Provide general information regarding Credit Union services or policies, including eligibility for membership, types of accounts available, interest rates, office hours, and branch locations.
  7. Promote and cross-sell Credit Union products and services.
  8. Issue and encode ATM cards.
  9. Prepare payroll deduction forms and net check/ACH requests.
  10. Ensure compliance with all processes pertaining to BSA and CIP programs.
  11. Other duties as may be assigned.

Position Requirements and Qualifications: 

  1. High school diploma or equivalent.
  2. Minimum of six month of cash handling experience in a customer service environment.
  3. Proficiency with 10 key adding machine, on-line computer system, and typewriter (minimum typing speed of 40 w.p.m.).
  4. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
  5. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.
Apply
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