Careers at Wheelhouse

The Accountant II position provides broad-based accounting assignments requiring knowledge of accounting theory and in compliance with Generally Accepted Accounting Principles (GAAP).  Responsibilities include general ledger/bank account reconciliations, month-end close tasks, ACH Processing, wire processing, Accounts Payable, and regulatory/tax reporting.  Assist in the completion of accurate and timely completion of financial records for the Credit Union.  Provide recommendations in process improvements while ensuring internal controls.  Update procedures timely and accurately.

Essential Duties and Responsibilities:

1. Complete general ledger and/or bank account reconciliations and ensures the accurate and timely resolution of reconciling items. Perform research and correct discrepancies.
2. Prepare periodic, month-end, and quarter-end closing entries to properly account for general ledger activities in the core banking platform and other third-party systems. Design and generate monthly internal month-end reports to assist with month-end close.
3. Process ACH incoming and origination files, ensuring compliance with all NACHA regulations.
4. Process daily corporate and member wires, both domestic and foreign.
5. Assist with and process Accounts Payable in a timely and accurate manner.
6. Assist with and process/audit employee payroll using automated payroll system accurately and timely.
7. Analyze financial reports and records, making studies or recommendations relative to the accounting of reserves, assets and expenditures.
8. Provide support for internal auditors, external auditors and regulators as directed by the Financial Manager. Collect fieldwork data for audits and examination including but not limited to confirmation letters, audit questionnaires, pro forma data, and other audit schedules.
9. Assist in conducting special studies, developing, documenting, maintaining, and improving processes and internal controls related to operational and financial accounting functions. Ensure process documentation and desktop procedures are accurate and are updated timely.
10. Maintain effective communication and coordination with Credit Union personnel and with management.
11. Other duties as assigned.

 Knowledge, Skills, and abilities required: 

1. A two-year college or university degree in Accounting, Finance or related field and two-years of related experience. Five years of equivalent work experience, preferably in a credit union or financial institution will be considered in lieu of educational requirement.
2. Knowledge of Generally Accepted Accounting Principles and/or banking (financial institution) experience preferred.
3. Advanced spreadsheet skills are required. Proficiency with accounting software and payroll software. Strong personal computer skills including Microsoft Office.
4. Professional written and verbal communication skills.
5. A high degree of organization and the ability to handle multiple projects and deadlines.
6. Excellent collaborative skills and the ability to develop and maintain positive working relationships. Work involves extensive personal contact with others and is usually of a personal or sensitive nature.
7. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

The Cards & Operations Manager is responsible for efficiently managing the daily operations of the business unit, with emphasis on oversight of credit and debit card processing. The Manager is also charged with ensuring that a high level of internal and external customer service is provided using the Credit Union’s corporate values as a guideline for all interactions.

Essential Duties and Responsibilities:

1. Provide leadership and function as a working Manager for the department.
2. Oversee credit and debit card processing by identifying and correcting issues related to cards, working with related service providers to ensure optimal performance, obtaining and analyzing card data, overseeing compromise events and monitoring fraud patterns to limit losses and make recommendations, and ensuring compliance with all rules and regulations pertaining to chargebacks, plastic bond claims, processing, card requirements, statement disclosures and settlement.
3. Ensure the smooth, efficient and effective day to day operations and front line support while managing all activities related to checks, Visa Check/Credit Card and ATM programs, IRA Administration, Escheat and Decedent accounts, returned mail, legal processes. Ensure compliance with applicable laws, rules and regulations.
4. Serve as key project team member and assist with product implementations as assigned.
5. Responsible for ensuring the completion of all department functions and meeting performance standards. Delegate responsibilities as deemed necessary; review and update processes regularly to ensure optimum productivity. Update desk Job Duties and Performance Standards as changes or revisions are made.
6. Manage and document User IDs for all credit and debit card systems, IRA systems, and other applicable department systems.
7. Train and develop new and existing staff, including cross-training staff when job assignments are rotated. Responsible for coaching, counseling, motivating and implementing corrective action for the purpose of improving performance and preparing staff for advancement. Complete staff performance evaluations in a timely manner. Conduct interviews and hire employees.
8. Plan, organize and assign the daily workflow of staff via lunch and training schedules, controlling absenteeism, pro-active problem resolution, etc.
9. Conduct weekly staff meetings (and product knowledge workshops as needed).
10. Provide monthly departmental reports to Vice President of Operations as assigned. Responsible for ensuring that departmental audits and certifications are accurate and completed in required time frames.
11. Oversee the development of, and implement revisions to, existing departmental policies and procedures. Develop and implement revisions to existing department policies and procedures.  Ensure existing policies and procedures are being adhered to by staff.
12. Assist in development and management of departmental budget.
13. Represent the Credit Union and participate in professional networks to stay current with risk and compliance issues.
14. Other duties as assigned.

Knowledge, Skills, and abilities required: 

1. High school diploma or equivalent.
2. Minimum of three years of supervising staff experience.
3. At least three years’ related experience with specialized knowledge of financial institution operations, credit card processing and payment processing systems required.
4. Proficiency with Microsoft Office products and database programs.
5. Excellent analytical skills and professional written and verbal communications skills.
6. A high degree of organizational skills with the ability to handle multiple projects and deadlines. Ability to work independently and be self-motivated.
7. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.
8. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.

Under the supervision of the Risk & Compliance Manager, the Compliance Analyst II is responsible for the ongoing support of compliance within all areas of the Credit Union. Main responsibilities include:  Assist with formulating and maintaining a Compliance Management System designed to ensure the Credit Union achieves optimum compliance with all banking and consumer protection laws.  Participate in special department projects. Support the Bank Secrecy Act (BSA) Compliance Officer to administer all aspects of the BSA compliance program.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

BSA/OFAC/AML

1. Monitor member transaction patterns and research member accounts for suspicious activity. Make recommendations and implement enhancements to the Credit Union’s monitoring program.
2. File Suspicious Activity Reports (SAR) and Currency Transactions Reports (CTR) under the BSA, and monitor Office of Foreign Assets Control (OFAC) and Financial Crimes Enforcement Network (FinCEN) Control Lists within prescribed timeframes under the direction of the Risk & Compliance
3. Remain current on all laws, rules and regulations affecting the Credit Union operations, with an emphasis on BSA, Customer Identification Program (CIP), and OFAC programs and processes. Maintain compliance related procedures for the BSA and OFAC compliance programs.
4. Perform statistical data analysis and research regarding BSA and OFAC compliance for the Risk & Compliance
5. Maintain the Credit Union anti-money laundering (AML)/fraud monitoring systems. Must be able to respond to staff inquiries as needed and assist with system upgrades and conversions.

Compliance Management System

1. Assist in the development of the Credit Union staff training related to legal and regulatory compliance.
2. Assist with the Credit Union’s elder abuse-reporting program. Maintain records in compliance with the law.
3. Develop new and revised procedures with an emphasis on regulatory compliance and money laundering prevention.
4. Abide by all government regulations, Credit Union policies and procedures with respect to transactions performed.
5. Assist with review of disclosures, forms, and working with various business units in the development and review of new products, services and marketing.
6. Help identify any weaknesses in the Credit Union’s overall compliance management system and internal controls, and make recommendations to enhance or facilitate substantial compliance with all applicable laws and regulations and to minimize regulatory violations.

Risk Management

1. May serve as project team member and assist with product implementations as assigned.
2. May represent the Credit Union and participate in professional networks to stay current with risk and compliance issues.
3. Perform risk-based consumer account and loan review with reporting findings to the Risk & Compliance
4. Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

1.  A Bachelor’s Degree in Business Administration or related field plus five years of related experience in financial services environment. In lieu of post-secondary education requirement, seven years of experience in financial services will be considered.
2. Strong knowledge of regulations pertaining to deposit accounts and consumer loans and the ability to interpret and understand laws and regulations.
3. Excellent analytical skills and professional written and verbal communication skills.
4. A high degree of organization and the ability to handle multiple projects and deadlines. Ability to work independently and be self-motivated. Easily adaptable to a fast pace environment.
5. Proficiency with Microsoft Office products, anti-money laundering application (e.g. Verafin) and credit union’s core banking platform (e.g. Keystone)
6. Knowledge and understanding of the mission and vison of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.
7. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential. Work involves extensive personal contact with others and is usually of a personal or sensitive nature.

Provide administrative assistance to the CUNA/CBSI Financial Advisor on a part-time basis estimated at 20 hours per week. Handle incoming calls, schedule appointments, track and monitor branch referrals. Perform basic computer entry processes on a variety of related software. Must provide excellent member service, organizational skills and enjoy working in a team environment.

Essential Duties and Responsibilities:
1. Promptly answer all incoming calls in a polite, professional manner while adhering to all outlined procedures and ensuring member information security at all times.
2. Comply with the Credit Union’s Internal Service Standards when communicating information to other branches/departments.
3. Provide excellent member service by exhibiting professionalism, being courteous and a good listener.
4. Perform a variety of tasks relating to supporting the CBSI Financial Advisor including but not limited to; tracking referrals, communicating with the Credit Union staff and scheduling appointments. Perform related computer functions and/or tasks on CBSI software platform referred to as “Sales Force”. Coordinating CBSI promotional materials, surveys and newsletter. General correspondence and client review mailings. Order and maintain supplies, sales literature and coordinate lobby displays. As requested and approved, attend educational workshops and/or presentations representing both CUNA/CBSI and the Credit Union.
5. Schedule a minimum of 15 client appointments per week for the Financial Advisor.
6. Provide weekly time reporting; maintain member marketing lists ensuring that information is current and accurate.
7. Other duties as assigned.

Position Requirements and Qualifications:
1. High School diploma or equivalent.
2. Minimum of one year of work-related experience.
3. Must have excellent member service skills including phone and in person with clear enunciation in English.
4. Experience coordinating schedules and meeting events.
5. Ability to handle multiple duties including files, clerical functions, office supplies, telephones.
6. Proficiency and utilization of CRM Salesforce to manage referrals, referral contests, prospects, activities, campaigns, seminars and events, etc.
7. Excellent interpersonal and collaborative skills and the ability to develop and maintain positive working relationships are essential.
8. Must possess a high degree of organizational skills and the ability to handle multiple projects and deadlines.
9. Ability to work independently and be self-motivated.
10.Proficiency with Word, Excel, Outlook, Salesforce, Internet and ability to learn additional software packages.
11.Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

The Loan Officer will have the following job responsibilities:

1. Within established guidelines and procedures, perform work requiring the use of judgment and discretion in making credit decisions for members seeking loans.
2. Review all applications to insure completeness and accuracy of information. Inform branch personnel, members and/or dealers of loan requirements and matters affecting the granting of loans.
3. Set stipulations for loan applications accordingly to achieve sound lending decision.
4. Provide recommendations, written or verbal, to Lending Manager and/or VP of Lending with regard to credit applications outside individual loan officer authority.
5. Assist branch personnel in facilitating the closing and disbursement of loans insuring that guidelines and stipulations are met.
6. Remain current on lending regulations and guideline as they pertain to consumer lending.
7. Prepare reports as requested by management.
8. Maintain effective working relationship with staff
9. Register with the Nationwide Mortgage Licensing System and Registry (NMLS). Will be required to undergo a background check. Registration with the NMLS to be maintained on an annual basis.
10. All other duties assigned.

The requirements for the Loan Officer position include:

1. High school diplomas or equivalent
2. Minimum of one year of consumer loan underwriting or two years of loan processing experience.
3. Strong analytical ability.
4. Ability to handle multiple tasks and duties simultaneously.
5. Considerable knowledge and understanding of regulations and laws as they pertain to lending.
6. Proficiency with 10-key, calculator, Microsoft Office, and loan calculations.
7. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
8. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

The Loan Representative will have the following job responsibilities:

1. Prepare loan applications received through various delivery channels including but not limited to the internet, call center, and lending portal for underwriting.
2. Process the documents received for each loan file verifying the accuracy and completeness of each document. Update data within the core system or lending operating system upon receipt of documents.
3. Open new membership accounts, promote and cross-sell Credit Union products and services, and respond to member inquiries.
4. Notify member of loan decision.  Ensure that applicants receive all necessary notifications according to the respective regulations.  (i.e., adverse action letter, pre-approval notice, etc.).
5. Request necessary documents to complete loan package for funding.
6. Complete and ensure all documents contain current and accurate applicant and loan information.
7. Schedule delivery of loan documents in accordance with the member’s request (i.e., in branch signing or the Credit Union’s electronic delivery system.
8. Fund loan packages within the applicable time requirements according to loan instructions and stipulations.
9. Prepare and submit automatic and ACH payment request.
10. Keep and ensure compliance with Truth in Lending (RegZ), RESPA, ECOA (RegB), Bank Secrecy Act, Customer Identification Program (CIP) and other Federal and State lending laws and regulations.
11. Assist loan servicing as needed.
12. Assist with processing the indirect loan applications.
13. Maintain and balance operator drawer daily.
14. Register with the Nationwide Mortgage Licensing System and Registry (NMLS) and State of California Department of Insurance.  Will be required to undergo a background check.  Registration with the NMLS to be maintained on an annual basis.
15. Perform other duties as assigned.

The requirements for the Loan Representative position include:

1. High school diploma or equivalent.
2. Minimum of one year of experience in a branch platform experience (new accounts) with six months of loan processing experience.
3. May be required to work after normal business hours and on weekends.
4. General knowledge of Federal and State regulations as they pertain to lending is a plus.
5. Professional written and verbal communication skills including telephone etiquette.
6. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
7. Attention to detail is essential.
8. Proficiency with operating general office equipment (including copier, fax machine, scanner), as well as proficiency with Microsoft Office products (e.g., Word, Excel, etc.).
9. Working knowledge of computers and ability to learn new systems.
10. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

The Member Service Representative is responsible for efficiently handling all teller, new accounts, and loan requests in a friendly and professional manner. This position will also remain current on all laws, rules and regulations including Bank Secrecy Act (BSA) and Customer Identification Program (CIP) programs and processes. Will act as member advocate handling account updates and/or revisions, account fraud and error resolution. Excellent communications skills required to maintain outlined service standards.

Essential Duties and Responsibilities:

1. Maintain and balance a cash drawer daily. Accept deposits, share withdrawals, transfers, loan payments, payoffs, and process and post mail daily.
2. Open new membership accounts, promote and cross-sell Credit Union products and services, and respond to requests for information pertaining to savings, share drafts, and loans.
3. Process all required teller functions including balancing, processing, reporting, and member service.
4. Meet monthly and quarterly outlined goals and objectives.
5. Remain current on lending products. Process credit card, line of credit and personal loans as requested. Forward all other loan leads to Senior Member Service Representative.
6. Provide member assistance with all account maintenance (i.e. account revisions, trusts, power of attorney, etc.)
7. Issue and encode ATM cards. Maintain proper dual control logs.
8. Prepare payroll deduction forms and net paycheck/ACH requests. Furnish accompanying data necessary to process forms.
9. Submit new member signature cards, update existing cards, and maintain outlined documentation.
10. Ensure compliance with all processes pertaining to BSA, CIP, REG E programs, and compliance.
11. Track and maintain all sales efforts as outlined in established sales plan.
12. Perform other duties as assigned.

Position Requirements and Qualifications: 

1. High school diploma or equivalent.
2. Minimum of two years of teller experience.
3. Six months of New Accounts experience preferred.
4. Preferred knowledge of consumer lending products, practices and policies.
5. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
6. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
7. Proficiency with Microsoft Office products, 10 key adding machine, and on-line computer core processing system.
8. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
9. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

The Phone Branch Representative II will have the following job responsibilities:

1. Promptly answer all incoming calls in a polite, professional manner while adhering to member identity verification procedures and ensuring member information security at all times. Determine caller’s nature of business and personally assist or when necessary, announce the caller and transfer to the appropriate individual or department.  Comply with Credit Union’s Internal Service Standards when communicating information to other branches/departments.
2. Provide a high level of quality member service using the Phone Branch Shopper Survey model as a guideline.  Answer each call with a “telephone smile.”  Maintain an average Shopper Score of 90% or better at all times.  Be professional, courteous, tactful and a good listener.
3. Strive to meet and exceed all Goals and Objectives set by the Phone Branch Manager.
4. Open accounts for existing members via phone and assist with online new account processing for applications submitted via our website. Act as a source of information for new and existing members who are seeking information about new accounts, modifications to existing accounts or membership qualification. Promote and cross-sell additional Credit Union products and services that fit our member’s needs.
5. Accept consumer loan applications via phone. Provide accurate information regarding loan products rates and payments to inquiring members/potential members. Conduct thorough interviews with members/potential members while completing loan applications via a web based application platform.  Cross-sell additional loan products and services that fit member needs. Keep up to date and knowledgeable on rates, lending guidelines, policies, procedures and internal marketing promotions.
6. Assist members with set up and navigation of Home Banking, Bill Payment and our mobile App.  Reset/unlock passwords, research and assist with trouble shooting member access issues and other digital banking related requests.
7. Process members’ account inquiries, transfers, loan payments, copy requests, fee reversals and check orders.  Research account discrepancies, errors and complaints; follow up to the point of resolution or direct to the applicable department for further assistance.
8. Respond to member secure and unsecure email requests submitted via our website.  Adhere to the E-Mail Response guidelines. Process online address changes, bill payment applications and additional service requests as received according to department standards.
9. Maintain full knowledge of Credit Union’s services and transaction procedures as required; performing service functions accurately and efficiently. Thoroughly read, understand and keep record of all promotional materials, Wheelhouse Weekly, SPI’s and any information provided to you in order to represent the Credit Union in a knowledgeable and professional manner.  Comply with all BSA and CIP programs along with the applicable laws, rules and regulations.
10. Register with the Nationwide Mortgage Licensing System and Registry (NMLS) and State of California Department of Insurance.  Will be required to undergo a background check.  Registration with the NMLS to be maintained on an annual basis.
11. Other duties as may be assigned.

The requirements for the Phone Branch Representative II position include:

1. High School diploma or equivalent.
2. Must possess professional written and verbal communication skills, including excellent telephone and e-mail etiquette including listening skills.
3. Proficiency with on-line data processing system and Microsoft Office Products. General working knowledge of the internet including online banking/mobile banking is required.
4. Excellent interpersonal and collaborative skills and the ability to develop and maintain positive working relationships are essential.
5. Minimum one year of teller and new accounts experience required with demonstrated member service and sales skills. General knowledge of account functions i.e. (Checks, ACH, Debit/Credit cards etc.) is essential. Call center experience a plus.
6. One year of consumer lending experience required.  Credit Union or comparable financial industry experience preferred.
7. Must possess the ability to professionally represent the Credit Union and conduct business via the telephone with clear enunciation in English.  Bilingual English/Spanish speaking a plus.

Under general supervision, process loan servicing transactions, research complex loan issues, reconcile general ledgers, research potential products and provide loan servicing assistance to members. Act as a support to frontline staff for processing and servicing questions.

Essential Duties and Responsibilities:

1. Perform all loan servicing duties as needed to include processing real estate updates, changes and modifications.
2. Book mortgage loans and Home Equity Lines of Credit into the core system.
3. Assist Lending Supervisor field staff questions in the absence of the Lending Manager.
4. Balance and certify real estate general ledgers monthly.
5. Process rate changes, demands and reconveyances for real estate loans.
6. Prepare subordinations packets for review by the Loan Officers.
7. Assist the Loan Servicing Supervisor in Lending Manager’s absence.
8. Analyze the real estate escrow impounds account annually and send new coupons to members.
9. File claims Payment Protection, GAP and MRC.
10. Research complex loan Post necessary adjustments and provide loan-servicing assistance to members.
11. Assist with research and implementation of innovative products and services to provide efficiency to the loan department.
12. Compile information and generate reports as required.
13. Update department resources to remain current with procedures relating to loan servicing.
14. Train new employees.
15. Perform other duties as assigned.

Position Requirements and Qualifications:

1. High school diploma or equivalent.
2. Minimum five years of real estate loan servicing experience.
3. Knowledge of federal and state regulations as they pertain to loan servicing.
4. Professional written and verbal communication skills.
5. Strong problem solving and ability to trouble shoot and research moderate to complex issues.
6. Knowledge in the areas of collections, DMV, insurance products and consumer loan processing is a plus.
7. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
8. Proficiency with operating general office equipment (including copier, fax machine, scanner), as well as proficiency with Microsoft Office products (e.g., Word, Excel, ).
9. Must be able to represent the Credit Union and conduct business professionally.
10. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

The Senior Accountant provides broad-based accounting assignments requiring advanced knowledge of accounting theory and in compliance with general accepted accounting principles (GAAP). Main responsibilities include general ledger/bank account reconciliations, month-end close, financial statement preparation, and regulatory/tax reporting. Ensure complete, accurate, and timely completion of financial records for the Credit Union

 Essential Duties and Responsibilities:

1. Complete general ledger and/or bank account reconciliations and ensures the accurate and timely resolution of reconciling items. Researches and correct discrepancies.
2. Prepare periodic, month-end, and quarter-end closing entries to properly account for general ledger activities in accounting system, core banking platform and other third-party systems.
3. Responsible for the preparation of financial statements, management reports, and NCUA 5300 Call reports. Review and analyze fluctuations and variances in balance sheet and income statement accounts. Streamline and improve the data collection and reporting process.
4. Assist in the Allowance for Loan and Lease Losses (ALLL) monthly analysis including updating/validating data and preparing associated reports. Working with the Financial Manager to ensure analysis in compliance with GAAP and regulatory requirements.
5. Assist in certifying general ledger/bank account reconciliation prepared by Accountants and Lead Accountant.
6. Participate in reviews and certification of employee payroll processing prior to and/or post submission.
7. Prepare and/or coordinate the preparation of Credit Union federal/state income and property tax returns, which include the 990 and 990T. Ensures the timely payment of all taxes.
8. Provide support for internal auditors, external auditors and regulators as directed by the Financial Manager. Collect fieldwork data for audits and exam including but not limited to confirmation letters, audit questionnaires, pro forma data and other audit schedules.
9. Assist the Financial Manager in developing, documenting, maintaining, and improving processes and internal controls related to operational and financial accounting functions. Ensure process documentation and desktop procedures are accurate and are updated timely.
10. Act as a super-user for accounting systems, develop reports to assist management and lead integration of systems as planned.
11. Maintain effective communication and coordination with Credit Union personnel and with management.
12. Other duties as assigned.

Knowledge, Skills, and abilities required:

1. A Bachelor’s degree from an accredited college or university with a concentration in accounting/finance or extensive experience in advanced financial accounting and reporting.
2. Minimum of five years performing accounting function for financial institution is preferred.
3. Certified Public Accountant (CPA) certification is a plus.
4. Advanced spreadsheet skills are required. Strong personal computer skills including Microsoft Office.
5. Professional written and verbal communication skills.
6. A high degree of organization and the ability to handle multiple projects and deadlines.
7. Excellent collaborative skills and the ability to develop and maintain positive working relationships. Work involves extensive personal contact with others and is usually of a personal or sensitive nature.
8. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

The Senior Member Services Representative will have the following job responsibilities:

1. Open new membership accounts, promote and cross-sell Credit Union products and services, and respond to requests for information pertaining to membership, products/services and loans.
2. Interview loan applicants providing information on current policies and procedure and verify that loan application is completed accurately.
3. Disburse loans as authorized and approved by underwriting and/or Credit Committee.
4. Discuss options available to members for real estate inquiries. Take applications through our mortgage LOS, act as liaison for members to ensure smooth transaction for all phases of loan process up to funding.
5. Maintain accurate dual control logs of applicable negotiable items sold to members.
6. Accept deposits, withdrawals, transfers and loan payments.
7. Handle requests to increase scheduled loan payments.
8. Complete and maintain monthly sales logs and reports.
9. Meet outlined goals and objectives established for cross-sell on new memberships & loan funding. Adhere to outlined error ratios on funded loans and memberships.
10. Meet and maintain established ancillary goals i.e. CBSI, GAP, MRC and Debt Protection.
11. Register with the Nationwide Mortgage Licensing System and Registry (NMLS) and State of California Department of Insurance. Will be required to undergo a background check. Registration with the NMLS to be maintained on an annual basis.
12. Ensure compliance with all processes pertaining to BSA, CIP, lending, and REG E programs.
13. Perform other duties assigned.

Position Requirements and Qualifications: 

1. High school diploma or equivalent.
2. Minimum of two years’ experience in a financial institution with a minimum of one year of new accounts experience.
3. Minimum of one year of experience in consumer lending.
4. Preferred knowledge of mortgage lending practices and policies.
5. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
6. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
7. Proficiency with Microsoft Office products, 10 key adding machine and on-line computer core processing system.
8. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
9. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress
10. Support of Business Development at onsite events and/or Marketing efforts within the community.

The Senior Member Services Representative will have the following job responsibilities:

1. Open new membership accounts, promote and cross-sell Credit Union products and services, and respond to requests for information pertaining to membership, products/services and loans.
2. Interview loan applicants providing information on current policies and procedure and verify that loan application is completed accurately.
3. Disburse loans as authorized and approved by underwriting and/or Credit Committee.
4. Discuss options available to members for real estate inquiries. Take applications through our mortgage LOS, act as liaison for members to ensure smooth transaction for all phases of loan process up to funding.
5. Maintain accurate dual control logs of applicable negotiable items sold to members.
6. Accept deposits, withdrawals, transfers and loan payments.
7. Handle requests to increase scheduled loan payments.
8. Complete and maintain monthly sales logs and reports.
9. Meet outlined goals and objectives established for cross-sell on new memberships & loan funding. Adhere to outlined error ratios on funded loans and memberships.
10. Meet and maintain established ancillary goals i.e. CBSI, GAP, MRC and Debt Protection.
11. Register with the Nationwide Mortgage Licensing System and Registry (NMLS) and State of California Department of Insurance. Will be required to undergo a background check. Registration with the NMLS to be maintained on an annual basis.
12. Ensure compliance with all processes pertaining to BSA, CIP, lending, and REG E programs.
13. Perform other duties assigned.

Position Requirements and Qualifications: 

1. High school diploma or equivalent.
2. Minimum of two years’ experience in a financial institution with a minimum of one year of new accounts experience.
3. Minimum of one year of experience in consumer lending.
4. Preferred knowledge of mortgage lending practices and policies.
5. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
6. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
7. Proficiency with Microsoft Office products, 10 key adding machine and on-line computer core processing system.
8. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
9. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress
10. Support of Business Development at onsite events and/or Marketing efforts within the community.

To perform routine member transactions such as receiving and disbursing funds, posting deposits, loan payments, and withdrawals in an accurate, efficient, friendly, and professional manner. This position will also remain current on all laws, rules and regulations including BSA and CIP programs and processes.

Essential Duties and Responsibilities:

1. Maintain and balance a cash drawer daily.
2. Accept deposits, share withdrawals, transfers, loan payment, payoffs, VISA cash advances, and process and post mail daily.
3. Process stop payments.
4. Provide members with information pertaining to account status, including current balances and loan pay-off amount.
5. Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
6. Provide general information regarding Credit Union services or policies, including eligibility for membership, types of accounts available, interest rates, office hours, and branch locations.
7. Promote and cross-sell Credit Union products and services.
8. Issue and encode ATM cards.
9. Prepare payroll deduction forms and net check/ACH requests.
10. Ensure compliance with all processes pertaining to BSA and CIP programs.
11. Other duties as may be assigned.

Position Requirements and Qualifications: 

1. High school diploma or equivalent.
2. Minimum of six month of cash handling experience in a customer service environment.
3. Proficiency with 10 key adding machine, on-line computer system, and typewriter (minimum typing speed of 40 w.p.m.).
4. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
5. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

To perform routine member transactions such as receiving and disbursing funds, posting deposits, loan payments, and withdrawals in an accurate, efficient, friendly, and professional manner. This position will also remain current on all laws, rules and regulations including BSA and CIP programs and processes.

Essential Duties and Responsibilities:

1. Maintain and balance a cash drawer daily.
2. Accept deposits, share withdrawals, transfers, loan payment, payoffs, VISA cash advances, and process and post mail daily.
3. Process stop payments.
4. Provide members with information pertaining to account status, including current balances and loan pay-off amount.
5. Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
6. Provide general information regarding Credit Union services or policies, including eligibility for membership, types of accounts available, interest rates, office hours, and branch locations.
7. Promote and cross-sell Credit Union products and services.
8. Issue and encode ATM cards.
9. Prepare payroll deduction forms and net check/ACH requests.
10. Ensure compliance with all processes pertaining to BSA and CIP programs.
11. Other duties as may be assigned.

Position Requirements and Qualifications: 

1. High school diploma or equivalent.
2. Minimum of six month of cash handling experience in a customer service environment.
3. Proficiency with 10 key adding machine, on-line computer system, and typewriter (minimum typing speed of 40 w.p.m.).
4. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
5. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.