Why is it asking me for an access code?
You may have input an incorrect username. If this is your first time accessing your account with Wheelhouse, you will need to enroll using the Register link.
Can I transfer funds to an account at another institution?
Yes. Use the transfer function in digital banking and choose ‘Add an external account’. This option will allow you to transfer to and from accounts outside Wheelhouse.
How do I set up alerts and notifications on the digital banking system?
Desktop computer: Click on your name in the top right corner, and then click Settings. Choose Alerts in the top menu and proceed with creating a new alert. (Everything on this page refers to Alerts) NOTE: Click the Help button in the top right for more detailed information on your alerts Mobile: Click the menu […]
Why can’t I do mobile deposits?
Mobile deposit is available to members in good standing with an eligible checking or savings account and access to the mobile app. Please contact us for assistance.
How do I enroll or unenroll for eStatements?
You can enroll in eStatements and eNotices through Digital Banking. Select the eDocuments widget, and click the Enroll button. You must agree to the Enrollment Disclosure and click the Agree button to become enrolled.
How far do eStatements go back in history when I first sign up?
You will have access up to October 2018 if you’re enrolling for the first time or have been a member of Wheelhouse as of October 2018.
How come I can’t see my eStatements? (Only under primary member’s profile)
The statements are associated under the Primary Member access.
How can I send money to another person?
Sending money to another person is possible using the Zelle service in the Wheelhouse Mobile App for compatible Apple or Android devices.