Wheelhouse Credit Union | Zelle®

Send and Receive Money with Zelle®

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Introducing Zelle® – a fast, safe and free1 way to send money to friends, family and other people you trust, regardless of where they bank1. Whether you’re paying rent, gifting money, or splitting the cost of a bill, Zelle® has you covered.

FAST

Send money directly from your account to theirs — typically in minutes1.

SAFE

Use Zelle® within the app you already trust. No account numbers are shared.

FREE1

There are no fees to send money with Zelle®.

Get Started Using Zelle®

Already registered for Digital Banking?

  1. Log into the Wheelhouse Credit Union app.
  2. Select “Send Money with Zelle®”.
  3. Enroll your U.S. mobile number or email address.
  4. You’re ready to start sending and receiving money with Zelle®.
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New to Wheelhouse Digital Banking?
Registration is easy. Follow these steps:

1DESKTOP OR MOBILETo enroll on mobile, download our app or go to WheelhouseCU.com/Enroll from your desktop
2ENROLLMENT PROCESSHave the following information: Member Number, Birth Date, Social Security Number
or Tax ID, Email Address or Zip Code
3COMPLETE REGISTRATIONCreate a Username and secure Password.
You’re now ready to bank online! For a complete guide: click here

What is Zelle®?

It’s an easy and secure way to send money directly between almost any bank or credit union account in the U.S., typically within minutes1. Watch a quick video and download the Wheelhouse Credit Union App to get started.


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Zelle® Frequently Asked Questions

Zelle® is a fast, safe and easy way to send money directly between almost any bank or credit union account in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank1.

You can send, request, or receive money with Zelle®. To get started, log into Wheelhouse Credit Union’s mobile app and select “Send Money with Zelle®”. Following the prompts, enter the information requested, accept the terms and conditions, and you’re ready to start sending and receiving with Zelle®.

To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1.

To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”2. If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile phone number.

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Wheelhouse Credit Union account, typically within minutes1.

1A U.S. checking account is required to use Zelle®.

It’s easy — Zelle® is already available within the Wheelhouse Credit Union mobile app! Check our app and follow a few simple steps to enroll with Zelle® today.

A U.S. checking account is required to use Zelle®.

Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union.

If you would like to move your email address or U.S. mobile phone number from the financial institution where you initially enrolled with Zelle®, simply click “Transfer” when prompted during the Zelle® enrollment process and confirm your desired changes.

Once you transfer your email address or U.S. mobile phone number, it will be connected to your bank account at the financial institution you selected and you can start sending and receiving money with Zelle® right away.

When you enroll with Zelle® through your Wheelhouse Credit Union app, your name, the name of your bank/credit union, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay with Wheelhouse Credit Union). When someone sends money to your enrolled email address or U.S. mobile phone number, Zelle® looks up the email address or mobile number in its “directory” and notifies Wheelhouse Credit Union of the incoming payment. Wheelhouse Credit Union then directs the payment into your Wheelhouse Credit Union account, all while keeping your sensitive account details private.

A U.S. checking account is required to use Zelle®.

Keeping your money and information safe is a top priority for Wheelhouse Credit Union. When you use Zelle® within our mobile app, your information is protected with the same technology we use to keep your Wheelhouse Credit Union account safe.

You can send money to friends, family and others you trust even if they have a different bank or credit union1.

Since money is sent directly from your Wheelhouse Credit Union account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile phone number.

If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®.

These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Wheelhouse Credit Union nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Zelle® is a great way to send money to friends, family and people you are familiar with such as your personal trainer, babysitter or neighbor1.

Since money is sent directly from your Wheelhouse Credit Union account to another person’s bank account within minutes1, Zelle® should only be used to send money to friends, family and others you trust.

Neither Wheelhouse Credit Union nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Wheelhouse Credit Union mobile app using just their email address or U.S. mobile number.

Neither Wheelhouse Credit Union nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.

In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our Phone Branch at 619-297-4835 for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, you may check with us to see if the payment is still eligible to be canceled by calling 619-297-4835.

You can find a full list of participating banks and credit unions live with Zelle® here.

If your recipient’s bank or credit union isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

Yes! They will receive an email or text message notification via the email or U.S. mobile number they used to enroll with Zelle®.

If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Wheelhouse Credit Union account, typically within minutes1.

If you have not yet enrolled with Zelle®, follow these steps:

  1. Click on the link provided in the payment notification you received via email or text message.
  2. Select Wheelhouse Credit Union.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile phone number where you received the payment notification – you should enroll with Zelle® using that email address or U.S. mobile phone number to ensure you receive your money.

Money sent with Zelle® is typically available to an enrolled recipient within minutes.

If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be sent directly to your recipient’s account, typically within minutes.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please give us a call during regular business hours at 619-297-4835 or send a secure message inside Digital Banking.

Disclosures

1A U.S. checking account is required to use Zelle®. Transactions between enrolled users typically occur in minutes and generally do not incur transaction fees.
2 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

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