Careers at Wheelhouse

Salary Range: $147,234 – $196,312/year

Join Our Leadership Team!
Wheelhouse Credit Union is seeking a Chief Lending Officer (CLO). This role is a key member of the executive leadership team and is responsible for overseeing all lending operations, including consumer and mortgage lending as well as our Collections Department. The CLO ensures the Credit Union’s lending programs align with strategic goals, regulatory compliance, and risk management standards while delivering outstanding member experiences and strengthening our presence in the community.

If you’re a dynamic leader with a bachelor’s degree in finance or a related field, at least five years of progressive lending experience in a senior leadership role, have a strong ability to manage risk, ensure compliance, and maintain portfolio quality, we want to hear from you!

Additional Qualifications Include:

• Bachelor’s degree in Finance, Business Administration, or related field (Master’s preferred).
• Minimum of 10 years of progressive experience in lending, with at least 5 years in a senior leadership role.
• Strong knowledge of consumer, mortgage, and commercial lending practices and regulations.
• Experience managing collections operations and implementing recovery strategies.
• Exceptional leadership, communication, and strategic planning skills.



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Salary Range: $18.25 – $22.10/hour

Summary:
Responsible for ensuring the safe, efficient, and professional upkeep of all Credit Union facilities, including branches, departments, and grounds. Provide support to staff in such a way that allows them to provide members with the ultimate member experience in accordance with the Credit Union’s Mission, Vision, and Values. Uphold the highest standards of confidentiality and discretion.

Essential Duties and Responsibilities:

1. Maintain strict confidentiality and discretion as it relates to sensitive documents, systems or conversations pertaining to member or employee data and operational security.
2. Prepare and process all incoming and outgoing mail. Open, sort and distribute all incoming mail. Deliver mail to various locations including the Credit Union’s branches and departments, as well as to delivery services, i.e., United States Postal Service, UPS, and FedEx.
3. Assist in coordinating building related projects. Arrange and coordinate service calls for building related repairs.
4. Assist with office moves, furniture assembly, and setup of equipment as needed.
5. Perform routine maintenance and repairs on building systems, including HVAC, plumbing, lighting, and security systems.
6. Respond to incoming email and voicemail messages in a timely manner.
7. Within established timeframes, complete research as needed/requested from various departments.
8. Assist with online supply ordering. Maintain inventory of Credit Union supplies including breakroom supplies, toners, lights, paper, etc.
9. Maintain work environment in a neat and orderly manner.
10. Perform other duties as assigned.

 Position Requirements and Qualifications: 

1. High School diploma or equivalent.
2. Minimum of one year of facilities maintenance experience.
3. Ability to maintain the highly confidential nature of the department.
4. Ability to use good judgement regarding personal safety and the safety of others.
5. Strong problem-solving skills and attention to detail.
6. Previous experience in painting, plumbing, and carpentry.
7. Professional verbal and written communication skills.
8. Proficiency with Microsoft Office products.
9. Valid driver’s license, automobile insurance, and good driving record.
10. Ability to lift and carry up to 25 pounds.
11. May require working occasional evening or weekend hours.
12. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
13. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

Salary Range: $21.81 – $ 27.27/hour

Summary:
Within established guidelines and procedures, perform work requiring the use of judgment and discretion in making credit decisions for members seeking a variety of loans. Responsible for reviewing loan applications, interviewing loan applicants and obtaining other documentation to determine credit worthiness of applicant and disposition of loan. Prepare appropriate documentation and related forms for submittal to the Lending Manager. Develop information and stipulations to process loan applications such as verification of income and credit reports. Employees assigned to this level will underwrite a variety of consumer and real estate loans with considerable independence.

Essential Duties and Responsibilities:

1. Act as a resource for members and staff questions regarding the Credit Union’s loan programs.
2. Within established guidelines and procedures, perform work requiring the use of judgment and discretion in making credit decisions for consumer and real estate loans.
3. Review all applications to insure completeness and accuracy of information. Inform branch personnel and members of loan requirements and matters affecting the granting of loans.
4. Set stipulations for loan applications accordingly to achieve sound lending decision.
5. Prepare monthly production reports and provide information to manager.
6. Provide recommendations, written or verbal, to the Lending Manager and/or the Credit Manager with regards to credit applications outside individual underwriting authority.
7. Assist branch personnel in facilitating the closing and disbursement of loans insuring that guidelines and stipulations are met.
8. Remain current on lending regulations and guidelines.
9. Complete reports as requested by management.
10. Maintain effective working relationship with staff.
11. All other duties as assigned.

Position Requirements and Qualifications:

1. High school diploma or equivalent.
2. Requires strong sales, and service skills.
3. Minimum of two years of underwriting experience or having the equivalent experience by completing all of the following:

   · Three years of loan interviewing experience.

   · Two years of loan processing experience with consumer loans.

   · Minimum of six months of hands-on consumer or real estate underwriting experience.

   · Completion of an industry recognized loan underwriting course, minimum of 20 hours.

4. Strong organization, communication (written and verbal) and analytical skills with the ability to explain underwriting requirements in a clear and concise manner.
5. Strong knowledge of laws, regulations, policies and procedures as they pertain to lending.
6. Proficiency with Microsoft Office products and on-line computer core processing system.
7. Working knowledge of computers and ability to learn new systems.
8. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
9. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

Salary: $20.40 – $25.50 hourly

Summary:

Handle all incoming calls and service requests directed to our Phone Branch. Open new accounts, handle member inquiries/transactions, account/loan maintenance and research requests. Provide accurate information, research and resolve members’ problems, and determine member needs while proactively cross selling credit union products and services in a professional, courteous and efficient manner. Remain current on all laws, rules and regulations including BSA and CIP programs.

Essential Duties and Responsibilities:

1. Promptly answer all incoming calls in a polite, professional manner while complying with member identification procedures and ensuring member information security at all times. Determine caller’s nature of business and personally assist or when necessary, announce the caller and transfer to the appropriate individual or department. Comply with Wheelhouse Credit Union’s Internal Service Standards when communicating information to other branches/departments.
2. Provide a high level of quality member service. Answer each call with a “telephone smile.” Be professional, courteous, tactful and a good listener.
3. Strive to meet and exceed all Goals and Objectives set by the Phone Branch Manager.
4. Open accounts for existing members via phone and assist with online new account processing for applications submitted via our website. Act as a source of information for new and existing members who are seeking information about new accounts products, modifications to existing accounts or membership qualification. Promote and cross-sell additional Wheelhouse Credit Union products and services that fit our member’s needs.
5. Assist members with set up and navigation of Home Banking, Bill Payment, Mobile App and other Credit Union digital/online products, as they are applicable. Reset/unlock passwords, research and assist with trouble shooting member access issues and other digital banking related requests.
6. Process members’ account/loan inquiries, transactions, loan payments, copy requests, fee reversals and check orders. Research account discrepancies, errors and complaints; follow up to the point of resolution or direct to the applicable department for further assistance.
7. Maintain full knowledge of the Credit Union’s products, service and transaction procedures as required for performing service functions accurately and efficiently. Thoroughly read, understand and keep record of all promotional materials, the Wheelhouse Weekly, Desk Procedures, Credit Union Procedures and any information provided to you in order to represent the Credit Union in a knowledgeable and professional manner. Comply with all BSA and CIP programs along with the applicable laws, rules and regulations.
8. Other duties as may be assigned.

Position Requirements and Qualifications: 

1. High School diploma or equivalent.
2. Minimum one year of credit union/banking or comparable financial industry experience required. New account opening experience preferred with demonstrated service and sales skills. Call center experience a plus. A bachelor’s degree will be considered in lieu of work experience.
3. Must possess professional written and verbal communication skills, including excellent telephone and e-mail etiquette including listening skills.
4. Proficiency with on-line data processing system and Microsoft Office Products. General working knowledge of the internet including online banking/mobile banking is required.
5. Must be eligible to become an individual endorsee under the business entity license of Wheelhouse Credit Union held with the California Department of Insurance. Will be required to complete an individual application for insurance and an affidavit of training and knowledge.
6. Must possess the ability to professionally represent the Credit Union and conduct business via the telephone with clear enunciation in English. Bilingual English/Spanish speaking a plus.
7. Must possess a high degree of organizational skills and the ability to handle multiple projects and deadlines. Ability to work independently and be self-motivated.
8. Excellent interpersonal and collaborative skills and the ability to develop and maintain positive working relationships are essential.
9. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

Salary: $17.75 – $21.03 hourly

Summary:
To perform routine member transactions such as receiving and disbursing funds, posting deposits, loan payments, and withdrawals in an accurate, efficient, friendly, and professional manner. This position will also remain current on all laws, rules and regulations including BSA and CIP programs and processes.

Essential Duties and Responsibilities:

1. Maintain and balance a cash drawer daily.
2. Accept deposits, share withdrawals, transfers, loan payment, payoffs, VISA cash advances, and process and post mail daily.
3. Process stop payments.
4. Provide members with information pertaining to account status, including current balances and loan pay-off amount.
5. Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
6. Provide general information regarding Credit Union services or policies, including eligibility for membership, types of accounts available, interest rates, office hours, and branch locations.
7. Promote and cross-sell Credit Union products and services.
8. Issue and encode ATM cards.
9. Prepare payroll deduction forms and net check/ACH requests.
10. Ensure compliance with all processes pertaining to BSA and CIP programs.
11. Other duties as may be assigned.

Position Requirements and Qualifications:

1. High school diploma or equivalent.
2. Minimum of six month of cash handling experience in a customer service environment.
3. Proficiency with 10 key adding machine, on-line computer system, and typewriter (minimum typing speed of 40 w.p.m.).
4. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
5. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

Salary Range: $17.75 – $21.03/hour

Summary:
To perform routine member transactions such as receiving and disbursing funds, posting deposits, loan payments, and withdrawals in an accurate, efficient, friendly, and professional manner. This position will also remain current on all laws, rules and regulations including BSA and CIP programs and processes. Availability to work and relocate as needed within multiple locations in any given day.

Essential Duties and Responsibilities:

1. Maintain and balance a cash drawer daily.
2. Accept deposits, share withdrawals, transfers, loan payment, payoffs, VISA cash advances, and process and post mail daily.
3. Process stop payments.
4. Provide members with information pertaining to account status, including current balances and loan pay-off amount.
5. Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
6. Provide general information regarding Credit Union services or policies, including eligibility for membership, types of accounts available, interest rates, office hours, and branch locations.
7. Promote and cross-sell Credit Union products and services.
8. Issue and encode ATM cards.
9. Sell Traveler’s Cheques and maintain individual inventory log.
10. Prepare payroll deduction forms and net check/ACH requests.
11. Ensure compliance with all processes pertaining to BSA and CIP programs.
12. Meet and achieve established sales and service goals.
13. Other duties as may be assigned.

 Position Requirements and Qualifications: 

1. High School diploma or equivalent.
2. Minimum of six month of cash handling experience in a customer service environment.
3. Proficiency with 10 key adding machine, on-line computer system, and typewriter (minimum typing speed of 40 w.p.m.).
4. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
5. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.