Salary Range: $66,560 – $73,147/year

Summary:
The Loan Servicing Supervisor is responsible for leading the Loan Servicing Team and monitoring progress and quality of work in the department. Responsible for the interviewing and hiring, counseling, performance evaluation, coaching and training, motivation and discipline of assigned employees. Performs quality checks and resolves issues as well as contributes to the development of processes and written procedures. Assumes the responsibilities of the manager in his/her absence.

Essential Duties and Responsibilities:

1. Supervise and ensure on-going training of the Loan Servicing Team. Conduct performance reviews, recommend salary adjustments, and coach and develop Team members to achieve optimal performance.
2. Act as the Credit Union’s primary source for member and staff questions regarding Loan Servicing.
3. Assume the responsibilities of the manager during his/her absence.
4. Ensure that each Real Estate loan is properly prepared, documented and approved in accordance with Credit Union policy, and is disbursed properly and promptly to the member.
5. Responsible for quality checks and standard quality control protocols.
6. Responsible for Collateral Insurance tracking, annual tax bills, insurance payments and escrow analysis.
7. Responsible for lien perfection including UCC-1 Fixture Filing and CA DMV lienholder status.
8. Administration of Debt Protection, GAP and MBI ancillary products including registration of employees with CA Department of Insurance.
9. Responsible for reporting to all regulatory agencies (i.e., HMDA, FHLB, etc.).
10. Responsible for the research, review and resolution of any Loan Servicing related member service issues.
11. Responsible for reconciliation of Loan Servicing related general ledgers.
12. Assist Management and Risk to ensure the Loan Servicing policies, procedures, services, products and documentation meet federal and state regulations.
13. Provide support, assistance, and backup processing for all loan servicing functions including, but not limited to: payments, payoffs, line advances, disbursement of loan funds, file maintenance requests, recording and satisfaction of loan documents and liens, loan collateral administration, scanning of documentation and record retention.
14. Maintain and demonstrate proficiency with Loan Servicing core applications.
15. Review billing invoices to assist manager with operating within approved budget.
16. Assist manager in preparing annual department budget.
17. Create and produce reports as requested by management.
18. Other duties as may be assigned.

Position Requirements and Qualifications:

1. Associate’s degree from an accredited college or university plus two years of supervisory experience in a financial institution. A high school diploma with minimum of three years equivalent work experience in a financial institution will be considered in lieu of secondary education experience.
2. Ability to communicate with management and staff to promote efficient and correct workflows, establish positive working relationships across the Credit Union.
3. Strong knowledge of real estate and consumer loan servicing, loan policies, procedures and credit granting practices.
4. Strong knowledge of federal and state regulations as they pertain to real estate and consumer lending.
5. Underwriting experience is a plus.
6. Excellent written, verbal and analytical skills.
7. Must have strong organizational skills & ability to handle multiple tasks & deadlines.
8. Strong working ability and understanding of Microsoft Office products.
9. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.
10. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.

Salary: $22.64 – $28.30/hour

Summary

The Mortgage Specialist is primarily responsible for efficiently handling all mortgage related inquiries and applications. An annual minimum in mortgage originations is required in order to meet the production goals for this position. Additionally, they will have support roles in interviewing consumer loan applicants and disbursing loans in a friendly and professional manner. This position will also remain current on all laws, rules and regulations including Bank Secrecy Act and Customer Information Programs and processes.

Essential Duties and Responsibilities:

1. Effectively sell First Mortgage and all other real estate secured products and services to meet each member’s individual financial needs and goals.
2. Originate Mortgage Loan applications using loan origination systems (LOS), and utilize sales tools to assist clients in choosing the right loan for their personal financial situation.
3. Follow-up on all assigned Mortgage Loan leads and update the status in the LOS, within established timelines to ensure all service guarantees are met. Update LOS with all contact made with the members regarding their loan.
4. Originate HELOC and 2nd Trust Deed loans applications using the LOS, when applicable. Coordinate the mortgage application process between the member and appropriate parties including the loan processing team to ensure an extraordinary service experience.
5. Manage loan pipelines, including timely and proactive follow-up on leads, approved loans, meeting targeted closing ratio and other product cross sell ratios. Notate conversations logs as required by management.
6. Interview loan applicants providing information on current policies and procedure and verify that loan application is completed accurately.
7. Open new membership accounts, promote and cross-sell Credit Union products and services, and responds to requests for information pertaining to deposit accounts and loans.
8. Disburse loans as authorized by Credit Committee.
9. Complete and maintain monthly sales logs and reports.
10. Cross-sell and refer investment and insurance products.
11. Meet minimum loan production goals and all other goals as assigned.
12. Adhere to Credit Union Policy and Procedures, complete annual compliance training.
13. Ensure compliance with all processes pertaining to BSA, CIP and REG E programs.
14. Perform other duties assigned.

Position Requirements and Qualifications:

1. High school diploma or equivalent.
2. Minimum of three years of experience in a financial institution with a minimum of one year of mortgage, consumer loan and new accounts experience.
3. Preferred knowledge of mortgage lending practices and policies.
4. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
5. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
6. Register with the Nationwide Mortgage Licensing System and Registry (NMLS). Will be required to undergo a background check. Registration with the NMLS to be maintained on an annual basis.
7. Must be eligible to become an individual endorsee under the business entity license of Wheelhouse Credit Union held with the California Department of Insurance. Will be required to complete an individual application for insurance and an affidavit of training and knowledge.
8. Proficiency with Microsoft Office products, 10 key adding machine, on-line computer system, and typewriter.
9. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
10. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

$18.96 – $22.88/hour

Summary:

Handle all incoming calls and service requests directed to our Phone Branch. Open new accounts, handle member inquiries/transactions, account/loan maintenance and research requests. Provide accurate information, research and resolve members’ problems, and determine member needs while proactively cross selling credit union products and services in a professional, courteous and efficient manner. Remain current on all laws, rules and regulations including BSA and CIP programs.

Essential Duties and Responsibilities:

1. Promptly answer all incoming calls in a polite, professional manner while complying with member identification procedures and ensuring member information security at all times. Determine caller’s nature of business and personally assist or when necessary, announce the caller and transfer to the appropriate individual or department. Comply with Wheelhouse Credit Union’s Internal Service Standards when communicating information to other branches/departments.
2. Provide a high level of quality member service. Answer each call with a “telephone smile.” Be professional, courteous, tactful and a good listener.
3. Strive to meet and exceed all Goals and Objectives set by the Phone Branch Manager.
4. Open accounts for existing members via phone and assist with online new account processing for applications submitted via our website. Act as a source of information for new and existing members who are seeking information about new accounts products, modifications to existing accounts or membership qualification. Promote and cross-sell additional Wheelhouse Credit Union products and services that fit our member’s needs.
5. Assist members with set up and navigation of Home Banking, Bill Payment, Mobile App and other Credit Union digital/online products, as they are applicable. Reset/unlock passwords, research and assist with trouble shooting member access issues and other digital banking related requests.
6. Process members’ account/loan inquiries, transactions, loan payments, copy requests, fee reversals and check orders. Research account discrepancies, errors and complaints; follow up to the point of resolution or direct to the applicable department for further assistance.
7. Maintain full knowledge of the Credit Union’s products, service and transaction procedures as required for performing service functions accurately and efficiently. Thoroughly read, understand and keep record of all promotional materials, the Wheelhouse Weekly, Desk Procedures, Credit Union Procedures and any information provided to you in order to represent the Credit Union in a knowledgeable and professional manner. Comply with all BSA and CIP programs along with the applicable laws, rules and regulations.
8. Other duties as may be assigned.

 Position Requirements and Qualifications: 

1. High School diploma or equivalent.
2. Minimum one year of credit union/banking or comparable financial industry experience required. New account opening experience preferred with demonstrated service and sales skills. Call center experience a plus. A bachelor’s degree will be considered in lieu of work experience.
3. Must possess professional written and verbal communication skills, including excellent telephone and e-mail etiquette including listening skills.
4. Proficiency with on-line data processing system and Microsoft Office Products. General working knowledge of the internet including online banking/mobile banking is required.
5. Must be eligible to become an individual endorsee under the business entity license of Wheelhouse Credit Union held with the California Department of Insurance. Will be required to complete an individual application for insurance and an affidavit of training and knowledge.

6. Must possess the ability to professionally represent the Credit Union and conduct business via the telephone with clear enunciation in English. Bilingual English/Spanish speaking a plus.
7. Must possess a high degree of organizational skills and the ability to handle multiple projects and deadlines. Ability to work independently and be self-motivated.
8. Excellent interpersonal and collaborative skills and the ability to develop and maintain positive working relationships are essential.
9. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

Salary Range: $22.64 – $28.30/hour

Summary:
Under general supervision, process loan servicing transactions, research complex loan issues, reconcile general ledgers, research potential products and provide loan servicing assistance to members. Act as a support to frontline staff for processing and servicing questions.

Essential Duties and Responsibilities:

1. Perform all loan servicing duties as needed to include processing real estate updates, changes and modifications.
2. Book mortgage loans and Home Equity Lines of Credit into the core system.
3. Assist Lending Supervisor field staff questions in the absence of the Lending Manager.
4. Balance and certify real estate general ledgers monthly.
5. Process rate changes, demands and reconveyances for real estate Loans.
6. Prepare subordinations packets for review by the Loan Officers.
7. Assist the Loan Servicing Supervisor in Lending Manager’s absence.
8. Analyze the real estate escrow impounds account annually and send new coupons to members.
9. File claims Payment Protection, GAP and MRC.
10. Research complex loan issues. Post necessary adjustments and provide loan-servicing assistance to members.
11. Assist with research and implementation of innovative products and services to provide efficiency to the loan department.
12. Compile information and generate reports as required.
13. Update department resources to remain current with procedures relating to loan servicing.
14. Train new employees.
15. Perform other duties assigned.

Position Requirements and Qualifications: 

1. High school diploma or equivalent.
2. Minimum five years of real estate loan servicing experience.
3. Knowledge of federal and state regulations as they pertain to loan servicing.
4. Professional written and verbal communication skills.
5. Strong problem solving and ability to trouble shoot and research moderate to complex issues.
6. Knowledge in the areas of collections, DMV, insurance products and consumer loan processing is a plus.
7. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
8. Proficiency with operating general office equipment (including copier, fax machine, scanner), as well as proficiency with Microsoft Office products (e.g., Word, Excel, etc.).
9. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

Salary: $33.69 – $38.46/hour

Position Purpose:  Following established policies and procedures and under minimal guidance of the Financial Manager, the Senior Accountant provides broad-based accounting assignments requiring advanced knowledge of accounting theory and in compliance with general accepted accounting principles (GAAP).  Main responsibilities include general ledger/bank account reconciliations, month-end close, financial statement preparation, and regulatory/tax reporting.  Ensure complete, accurate, and timely completion of financial records for the Credit Union

Essential Duties and Responsibilities:

1. Complete general ledger and/or bank account reconciliations and ensures the accurate and timely resolution of reconciling items. Researches and correct discrepancies.
2. Prepare periodic, month-end, and quarter-end closing entries to properly account for general ledger activities in accounting system, core banking platform and other third-party systems.
3. Responsible for the preparation of financial statements, management reports, and NCUA 5300 Call reports. Review and analyze fluctuations and variances in balance sheet and income statement accounts.  Streamline and improve the data collection and reporting process.
4. Assist in the Allowance for Loan and Lease Losses (ALLL) monthly analysis including updating/validating data and preparing associated reports. Working with the Financial Manager to ensure analysis in compliance with GAAP and regulatory requirements.
5. Assist in certifying general ledger/bank account reconciliation prepared by Accountants and Lead Accountant.
6. Participate in reviews and certification of employee payroll processing prior to and/or post submission.
7. Prepare and/or coordinate the preparation of Credit Union federal/state income and property tax returns, which include the 990 and 990T. Ensures the timely payment of all taxes.
8. Provide support for internal auditors, external auditors and regulators as directed by the Financial Manager. Collect fieldwork data for audits and exam including but not limited to confirmation letters, audit questionnaires, pro forma data and other audit schedules.
9. Assist the Financial Manager in developing, documenting, maintaining, and improving processes and internal controls related to operational and financial accounting functions. Ensure process documentation and desktop procedures are accurate and are updated timely.
10. Act as a super-user for accounting systems, develop reports to assist management and lead integration of systems as planned.
11. Maintain effective communication and coordination with Credit Union personnel and with management.
12. Other duties as assigned.

Knowledge, Skills, and abilities required: 

1. A Bachelor’s degree from an accredited college or university with a concentration in accounting/finance or extensive experience in advanced financial accounting and reporting.
2. Minimum of five years performing accounting function for financial institution is preferred.
3. Certified Public Accountant (CPA) certification is a plus.
4. Advanced spreadsheet skills are required. Strong personal computer skills including Microsoft Office.
5. Professional written and verbal communication skills.
6. A high degree of organization and the ability to handle multiple projects and deadlines.
7. Excellent collaborative skills and the ability to develop and maintain positive working relationships. Work involves extensive personal contact with others and is usually of a personal or sensitive nature.
8. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

Salary: $20.09 – $25.12/hour

Summary:

The Senior Member Service Representative is responsible for efficiently handling all savings functions, interviewing loan applicants, and disbursing loans in a friendly and professional manner. This position will also remain current on all laws, rules and regulations including Bank Secrecy Act (BSA) and Customer Identification Program (CIP) programs and processes.

Essential Duties and Responsibilities:

1. Open new membership accounts, promote and cross-sell Credit Union products and services, and respond to requests for information pertaining to membership, products/services and loans.
2. Interview loan applicants providing information on current policies and procedure and verify that loan application is completed accurately.
3. Disburse loans as authorized and approved by underwriting and/or Credit Committee.
4. Discuss options available to members for real estate inquiries. Take applications through our mortgage LOS, act as liaison for members to ensure smooth transaction for all phases of loan process up to funding.
5. Maintain accurate dual control logs of applicable negotiable items sold to members.
6. Accept deposits, withdrawals, transfers and loan payments.
7. Handle requests to increase scheduled loan payments.
8. Complete and maintain monthly sales logs and reports.
9. Meet outlined goals and objectives established for cross-sell on new memberships & loan funding. Adhere to outlined error ratios on funded loans and memberships.
10. Meet and maintain established ancillary goals i.e. CBSI, GAP, MRC and Debt Protection.
11. Ensure compliance with all processes pertaining to BSA, CIP, lending, and REG E programs.
12. Perform other duties assigned.

Position Requirements and Qualifications: 

1. High school diploma or equivalent.
2. Minimum of two years’ experience in a financial institution with a minimum of one year of new accounts experience.
3. Minimum of one year of experience in consumer lending.
4. Preferred knowledge of mortgage lending practices and policies.
5. Register with the Nationwide Mortgage Licensing System and Registry (NMLS). Will be required to undergo a background check. Registration with the NMLS to be maintained on an annual basis.

6. Must be eligible to become an individual endorsee under the business entity license of Wheelhouse Credit Union held with the California Department of Insurance. Will be required to complete an individual application for insurance and an affidavit of training and knowledge.

7. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
8. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
9. Proficiency with Microsoft Office products, 10 key adding machine and on-line computer core processing system.
10. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
11. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress
12. Support of Business Development at onsite events and/or Marketing efforts within the community.

$20.09 – $25.12/hour

Summary:

Assist in various departments/branches with special projects, peak times, and vacant positions due to vacations, leave of absence or turnover and train new employees in proper teller procedures. This position will also remain current on all laws, rules and regulations including Bank Secrecy Act (BSA) and Customer Identification Program (CIP) programs and processes. Availability to work and relocate as needed within multiple locations in any given day.

Essential Duties and Responsibilities:

1. Assist in various departments/branches by performing a full range of operational and financial transactions including opening new membership accounts, promoting and cross-selling Credit Union products and services, and responding to requests for information pertaining to membership, products/services and loans, etc.
2. Interview loan applicants providing information on current policies and procedure and verify that loan application is completed accurately.
3. Disburse loans as authorized and approved by underwriting and/or Credit
4. Discuss options available to members for real estate Take applications through our mortgage LOS, act as liaison for members to ensure smooth transaction for all phases of loan process up to funding.
5. Maintain accurate dual control logs of applicable negotiable items sold to
6. Accept deposits, withdrawals, transfers and loan
7. Handle requests to increase scheduled loan
8. Complete and maintain monthly sales logs and
9. Meet outlined goals and objectives established for cross-sell on new memberships & loan funding. Adhere to outlined error ratios on funded loans and memberships
10. Meet and maintain established ancillary goals e. CBSI, GAP, MRC and Debt Protection
11. Ensure compliance with all processes pertaining to BSA, CIP, lending, and REG E
12. Perform other duties

Position Requirements and Qualifications:

1. High school diploma or
2. Minimum of two years’ experience in a financial institution with a minimum of one year of new accounts
3. Minimum of one year of experience in consumer
4. Preferred knowledge of mortgage lending practices and
5. Register with the Nationwide Mortgage Licensing System and Registry (NMLS). Will be required to undergo a background check. Registration with the NMLS to be maintained on an annual basis.
6. Must be eligible to become an individual endorsee under the business entity license of Wheelhouse Credit Union held with the California Department of Will be required to complete an individual application for insurance and an affidavit of training and knowledge.
7. Professional written and verbal communication skills including excellent grammar and telephone
8. Ability to handle people and/or situations with tact, diplomacy, and
9. Proficiency with Microsoft Office products, 10 key adding machine and on-line computer core processing system.
10. Excellent collaborative skills and the ability to develop and maintain positive working relationships are
11. Knowledge and understanding of the mission and vision of the Credit Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress
12. Support of Business Development at onsite events and/or Marketing efforts within the

Salary Range: $16.85 – $20.60/hr

Summary:
To perform routine member transactions such as receiving and disbursing funds, posting deposits, loan payments, and withdrawals in an accurate, efficient, friendly, and professional manner. This position will also remain current on all laws, rules and regulations including BSA and CIP programs and processes.

Essential Duties and Responsibilities:

1. Maintain and balance a cash drawer daily.
2. Accept deposits, share withdrawals, transfers, loan payment, payoffs, VISA cash advances, and process and post mail daily.
3. Process stop payments.
4. Provide members with information pertaining to account status, including current balances and loan pay-off amount.
5. Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
6. Provide general information regarding Credit Union services or policies, including eligibility for membership, types of accounts available, interest rates, office hours, and branch locations.
7. Promote and cross-sell Credit Union products and services.
8. Issue and encode ATM cards.
9. Prepare payroll deduction forms and net check/ACH requests.
10. Ensure compliance with all processes pertaining to BSA and CIP programs.
11. Other duties as may be assigned.

Position Requirements and Qualifications:

1. High school diploma or equivalent.
2. Minimum of six month of cash handling experience in a customer service environment.
3. Proficiency with 10 key adding machine, on-line computer system, and typewriter (minimum typing speed of 40 w.p.m.).
4. Strong knowledge of federal and state regulations as they pertain to real estate and consumer lending.
5. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
6. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.