Careers at Wheelhouse

Salary Range: $18.25 – $22.10/hour

Summary:
Responsible for ensuring the safe, efficient, and professional upkeep of all Credit Union facilities, including branches, departments, and grounds. Provide support to staff in such a way that allows them to provide members with the ultimate member experience in accordance with the Credit Union’s Mission, Vision, and Values. Uphold the highest standards of confidentiality and discretion.

Essential Duties and Responsibilities:

1. Maintain strict confidentiality and discretion as it relates to sensitive documents, systems or conversations pertaining to member or employee data and operational security.
2. Prepare and process all incoming and outgoing mail. Open, sort and distribute all incoming mail. Deliver mail to various locations including the Credit Union’s branches and departments, as well as to delivery services, i.e., United States Postal Service, UPS, and FedEx.
3. Assist in coordinating building related projects. Arrange and coordinate service calls for building related repairs.
4. Assist with office moves, furniture assembly, and setup of equipment as needed.
5. Perform routine maintenance and repairs on building systems, including HVAC, plumbing, lighting, and security systems.
6. Respond to incoming email and voicemail messages in a timely manner.
7. Within established timeframes, complete research as needed/requested from various departments.
8. Assist with online supply ordering. Maintain inventory of Credit Union supplies including breakroom supplies, toners, lights, paper, etc.
9. Maintain work environment in a neat and orderly manner.
10. Perform other duties as assigned.

 Position Requirements and Qualifications: 

1. High School diploma or equivalent.
2. Minimum of one year of facilities maintenance experience.
3. Ability to maintain the highly confidential nature of the department.
4. Ability to use good judgement regarding personal safety and the safety of others.
5. Strong problem-solving skills and attention to detail.
6. Previous experience in painting, plumbing, and carpentry.
7. Professional verbal and written communication skills.
8. Proficiency with Microsoft Office products.
9. Valid driver’s license, automobile insurance, and good driving record.
10. Ability to lift and carry up to 25 pounds.
11. May require working occasional evening or weekend hours.
12. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
13. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

Salary Range: $ 21.81 – $27.27/hour
Summary:
Provide first-level remote support to resolve end-user issues and assist in supporting and maintaining in-house technology systems and equipment. Perform, monitor, and report on day-to-day data center host operations. Perform the installation and modifications of support hardware and software installs, as needed. Work with outside technical resources and vendors for installations and problem resolution.
 
Essential Duties and Responsibilities:

1. Provide computer system and application help-desk support by assisting end-users with software/hardware problems and Resolution for problems are tested to ensure problems have been adequately resolved.
2. Under general supervision, provide diagnosis of minor to complex problems of equipment or application failure.
3. Provide core processor support for daily, weekly, and monthly processing routines on a rotating schedule.
4. Install, configure, test, maintains and monitor, end-user hardware/software, peripheral devices, printing/scanning devices, presentation equipment, and other products. Document all actions/activities performed.
5. Monitor, maintain and report system performance on the Credit Union’s core system to the Network Manager as needed.
6. Make recommendations to supervisor in setting Credit Union personal computer standard.
7. Maintain Credit Union personal computer (PC) and peripheral device inventory.
8. Prioritize and escalate problems to the appropriate person(s) when necessary.
9. Establish new users, deactivate users, and assign employees to security levels on all network and software systems according to established guidelines/procedures. Maintain log of user and security level assignments.
10. Set up and configures new personal computers and reconfigures existing PCs according to standards.
11. Assist the IT Department to accurately maintain business continuity and disaster recovery plans and other documentation, network diagrams, application flow charts, and risk assessments.
12. Prepare various types of correspondence, complete/create required reports/records accurately and promptly, and perform other administrative duties as necessary.
13. Keep supervisor informed of area activities and any significant problems or concerns.
14. Assist area personnel and other departments/branches as needed in compliance with IT Department Personnel Quality Service Standards.
15. Develop and maintain effective working relations with coworkers, vendors, trade professionals, and other business contacts.
16. Keep work area clean, secure, and well maintained.
17. Stay abreast of technology trends and changes and remain compliant with all programs, policies, procedures, and regulations.
18. Maintain confidentiality of Credit Union/member/employee information in accordance with policies.
19. Complete special projects and other duties as assigned.
20. Maintain regular work attendance.
21. Provide after-hours and weekend on-call support and batch processing for Credit Union systems on a rotating basis.

 
Position Requirements and Qualifications:

1. High school diploma or equivalent.
2. Understanding of PC hardware and operating systems software.
3. Understanding of application software and methods to adapt software to users’ needs (including but not limited to Microsoft and other desktop applications).
4. Microsoft Certified Professional, A+ certification, or demonstrable skills in Operation/PC support.
5. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
6. May be required to work evenings or weekends.
7. The ability to lift and carry equipment up to 50 pounds in weight.
8. Knowledge and understanding of the mission and vision of the Credit union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

Salary Range: $21.81 – $ 27.27/hour

Summary:
Within established guidelines and procedures, perform work requiring the use of judgment and discretion in making credit decisions for members seeking a variety of loans. Responsible for reviewing loan applications, interviewing loan applicants and obtaining other documentation to determine credit worthiness of applicant and disposition of loan. Prepare appropriate documentation and related forms for submittal to the Lending Manager. Develop information and stipulations to process loan applications such as verification of income and credit reports. Employees assigned to this level will underwrite a variety of consumer and real estate loans with considerable independence.

Essential Duties and Responsibilities:

1. Act as a resource for members and staff questions regarding the Credit Union’s loan programs.
2. Within established guidelines and procedures, perform work requiring the use of judgment and discretion in making credit decisions for consumer and real estate loans.
3. Review all applications to insure completeness and accuracy of information. Inform branch personnel and members of loan requirements and matters affecting the granting of loans.
4. Set stipulations for loan applications accordingly to achieve sound lending decision.
5. Prepare monthly production reports and provide information to manager.
6. Provide recommendations, written or verbal, to the Lending Manager and/or the Credit Manager with regards to credit applications outside individual underwriting authority.
7. Assist branch personnel in facilitating the closing and disbursement of loans insuring that guidelines and stipulations are met.
8. Remain current on lending regulations and guidelines.
9. Complete reports as requested by management.
10. Maintain effective working relationship with staff.
11. All other duties as assigned.

Position Requirements and Qualifications:

1. High school diploma or equivalent.
2. Requires strong sales, and service skills.
3. Minimum of two years of underwriting experience or having the equivalent experience by completing all of the following:

   · Three years of loan interviewing experience.

   · Two years of loan processing experience with consumer loans.

   · Minimum of six months of hands-on consumer or real estate underwriting experience.

   · Completion of an industry recognized loan underwriting course, minimum of 20 hours.

4. Strong organization, communication (written and verbal) and analytical skills with the ability to explain underwriting requirements in a clear and concise manner.
5. Strong knowledge of laws, regulations, policies and procedures as they pertain to lending.
6. Proficiency with Microsoft Office products and on-line computer core processing system.
7. Working knowledge of computers and ability to learn new systems.
8. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
9. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.