Careers at Wheelhouse

Salary: $74,522- $89,151/year

Summary:

The Assistant Lending Manager is responsible for efficiently supervising the daily operations of the Lending Department, focusing on the direct management of the Loan Representatives, evaluating loan applications, developing loan procedures, and ensuring compliance with all relevant laws and regulations.  Additionally, the Assistant Lending Manager will assume the responsibilities of the AVP of Lending during their absence.

Essential Duties and Responsibilities:

1. Supervise and ensure on-going training and coaching of the Lending staff. Conduct performance reviews, recommend salary adjustments, and counsel staff toward optimum performance.
2. Within established guidelines and procedures, perform work requiring the use of judgment and discretion in making credit decisions for consumer (direct/indirect) and real estate loans.
3. Review loan applications, act upon the more complex loans, including recommendations from loan officers and provide appropriate notification.
4. Monitor all loan queues, assign loans to the proper personnel, and monitor production reports to ensure Service Level Agreements are realized. Inform management of any anomalies.
5. Prepare loan packages for submission to the Loan Committee or Board of Directors. Loan packages are to include supporting documentation, recommendations, conditions, etc.
6. Maintain Lending employee shadowing schedule and monitor the processes to ensure they are providing value.
7. Provide recommendations, written or verbal, to the AVP of Lending and/or the Credit Manager regarding credit applications outside individual underwriting authority.
8. Assist personnel in facilitating the closing and disbursement of loans ensuring that guidelines and stipulations are met.
9. Update department resources to remain current with lending processes and procedures.
10. Participate in the research, recommendation, and implementation of any new or existing lending products/programs to increase profitability or efficiency.
11. Collaborate with AVP and CLO to achieve strategic goals related to Lending.
12. Assist in process improvement initiatives.
13. Complete projects and reports as requested by management.
14. Responsible for the review and possible resolution of problems occurring on loans.
15. Oversee research of loan issues, reconciling of general ledgers and loan servicing.
16. Assist with the development of the department’s annual budget. Mange expenses to the approved budget.
17. Responsible for reporting to all regulatory agencies (i.e., HMDA, FHLB, etc.). Upon request, prepare reports and documentation in preparation for examinations and audits.
18. Register with the Nationwide Mortgage Licensing System and Registry (NMLS). Will be required to undergo a background check.  Registration with the NMLS to be maintained on an annual basis.
19. Assume the responsibilities of the AVP of Lending during their absence.
20. All other duties assigned.

Position Requirements and Qualifications: 

1. Associate’s degree from an accredited college or university plus two years of supervisory experience in a financial institution. A high school diploma with minimum of three years equivalent work experience in a financial institution will be considered in lieu of secondary education experience.
2. Three to five years of loan underwriting experience along with strong knowledge of loan policies, procedures and credit granting practices.
3. Must possess excellent analytical and decision-making skills, excellent written and verbal communication skills, teamwork abilities, and a deep understanding of the lending industry.
4. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
5. Strong knowledge of federal and state regulations as they pertain to real estate and consumer lending.
6. Must have strong organizational skills & ability to handle multiple tasks & deadlines.
7. Proficiency with 10-key, calculator, on-line data processing system and personal computers.
8. Strong working ability and understanding of Microsoft Office products.
9. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

Salary: $147,234 – $196, 312

Join Our Leadership Team!
Wheelhouse Credit Union is seeking a Chief Lending Officer (CLO).  This role is a key member of the executive leadership team and is responsible for overseeing all lending operations, including consumer and mortgage lending as well as our Collections Department. The CLO ensures the Credit Union’s lending programs align with strategic goals, regulatory compliance, and risk management standards while delivering outstanding member experiences and strengthening our presence in the community.

If you’re a dynamic leader with a bachelor’s degree in finance or a related field, at least five years of progressive lending experience in a senior leadership role, have a strong ability to manage risk, ensure compliance, and maintain portfolio quality, we want to hear from you!

Additional Qualifications Include:

• Bachelor’s degree in Finance, Business Administration, or related field (Master’s preferred).
• Minimum of 10 years of progressive experience in lending, with at least 5 years in a senior leadership role.
• Strong knowledge of consumer, mortgage, and commercial lending practices and regulations.
• Experience managing collections operations and implementing recovery strategies.
• Exceptional leadership, communication, and strategic planning skills.

Salary: $18.64 – $25.50/hour

Summary:

Responsible for ensuring the safe, efficient, and professional upkeep of all Credit Union facilities, including branches, departments, and grounds. Provide support to staff in such a way that allows them to provide members with the ultimate member experience in accordance with the Credit Union’s Mission, Vision, and Values. Uphold the highest standards of confidentiality and discretion.

Essential Duties and Responsibilities:

1. Maintain strict confidentiality and discretion as it relates to sensitive documents, systems or conversations pertaining to member or employee data and operational security.
2. Prepare and process all incoming and outgoing mail. Open, sort and distribute all incoming mail. Deliver mail to various locations including the Credit Union’s branches and departments, as well as to delivery services, i.e., United States Postal Service, UPS, and FedEx.
3. Assist in coordinating building related projects. Arrange and coordinate service calls for building related repairs.
4. Assist with office moves, furniture assembly, and setup of equipment as needed.
5. Perform routine maintenance and repairs on building systems, including HVAC, plumbing, lighting, and security systems.
6. Respond to incoming email and voicemail messages in a timely manner.
7. Within established timeframes, complete research as needed/requested from various departments.
8. Assist with online supply ordering. Maintain inventory of Credit Union supplies including breakroom supplies, toners, lights, paper, etc.
9. Maintain work environment in a neat and orderly manner.
10. Perform other duties as assigned.

 Position Requirements and Qualifications: 

1. High School diploma or equivalent.
2. Minimum of one year of facilities maintenance experience.
3. Ability to maintain the highly confidential nature of the department.
4. Ability to use good judgement regarding personal safety and the safety of others.
5. Strong problem-solving skills and attention to detail.
6. Previous experience in painting, plumbing, and carpentry.
7. Professional verbal and written communication skills.
8. Proficiency with Microsoft Office products.
9. Valid driver’s license, automobile insurance, and good driving record.
10. Ability to lift and carry up to 25 pounds.
11. May require working occasional evening or weekend hours.
12. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
13. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.

Salary: $20.40 – $25.50

Summary:

The LPL Coordinator performs administrative and sales tasks to assist the LPL Financial Advisor in driving sales activities and servicing client accounts. This position is responsible for managing incoming calls for the advisor, coordinating the advisors schedule, setting up and confirming appointments with members and tracking all LPL referrals. The LPL Coordinator performs basic computer entry processes on a variety of related software and must possess exceptional member service and organizational skills.

Essential Duties and Responsibilities:

1. Perform a variety of tasks relating to supporting the LPL Financial Advisor including but not limited to, tracking referrals, communicating with Credit Union staff, coordinating client appointments, maintaining member marketing lists ensuring that information is current and accurate, and managing Advisors’ calendar for new and existing clients.
2. Coordinate LPL promotional materials, surveys, and newsletters. Maintain general correspondence and client review mailings. Order and maintain marketing supplies, sales literature, and coordinate lobby displays, including all marketing related duties for the Broker and Credit Union.
3. Promptly answer all incoming calls and service requests while adhering to all outlined procedures and Information Security policies.
4. Daily duties include conducting outbound calls to follow up on referrals, client requests, appointment scheduling, and following up with branch staff on progress of referrals.
5. Comply with the Credit Union’s Internal Service Standards when communicating information to other branches and departments.
6. Duties include establishing and maintaining coordinating relationships for various brokers and dealers, including but not limited to LPL Financial departments (marketing, compliance, move money desk, and AOE)
7. Maintain data on the LPL software platform referred to as “Salesforce”.
8. Attend educational workshops/presentations (as requested and approved) representing both TruStage/LPL and the Credit Union.
9. Partner with Advisor and Regional Director to conduct quarterly branch staff referral and knowledge-based training sessions at the perspective branches
10. Duties include partnering with Advisor and vendors to plan quarterly or annual special events, such as partner or member appreciation events.
11. Conduct daily managing and tracking to provide weekly, monthly, quarterly, and annual reporting to keep the program running efficiently.
12. Duties include conducting all new client onboarding, client maintenance servicing requests, and inspecting client paperwork for completion and accuracy.
13. Provide excellent member service by exhibiting professionalism, being courteous and a good listener.
14. Other duties as assigned.

Position Requirements and Qualifications:

1. High School diploma or equivalent.
2. Minimum of one year of credit union/banking or comparable financial services industry experience required. New account opening experience preferred with demonstrated service and sales skills. A bachelor’s degree in a related field will be considered in lieu of work experience.
3. Must possess professional written and verbal communication skills, including excellent telephone and e-mail etiquette including listening skills.
4. Experience coordinating schedules and meeting events.
5. Ability to handle multiple duties including clerical functions, office supplies, incoming phone calls.
6. Proficiency and utilization of CRM Salesforce to manage referrals, referral contests, prospects, activities, campaigns, seminars, and events, etc.
7. Excellent interpersonal and collaborative skills and the ability to develop and maintain positive working relationships are essential.
8. Must possess a high degree of organizational skills and the ability to handle multiple projects and deadlines.
9. Ability to work independently and be self-motivated.
10. Proficiency with Word, Excel, Outlook, Salesforce, Internet, and ability to learn additional software packages.
11. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct, and dress.

Salary: $25.92 – $32.40/hour
Summary:

The Mortgage Specialist is primarily responsible for efficiently handling all mortgage related inquiries and applications.  An annual minimum in mortgage originations is required in order to meet the production goals for this position.  Additionally, they will have support roles in interviewing consumer loan applicants and disbursing loans in a friendly and professional manner. This position will also remain current on all laws, rules and regulations including Bank Secrecy Act and Customer Information Programs and processes.

Essential Duties and Responsibilities:

1. Effectively sell First Mortgage and all other real estate secured products and services to meet each member’s individual financial needs and goals.
2. Originate Mortgage Loan applications using loan origination systems (LOS), and utilize sales tools to assist clients in choosing the right loan for their personal financial situation.
3. Follow-up on all assigned Mortgage Loan leads and update the status in the LOS, within established timelines to ensure all service guarantees are met. Update LOS with all contact made with the members regarding their loan.
4. Originate HELOC and 2^nd Trust Deed loans applications using the LOS, when applicable. Coordinate the mortgage application process between the member and appropriate parties including the loan processing team to ensure an extraordinary service experience.
5. Manage loan pipelines, including timely and proactive follow-up on leads, approved loans, meeting targeted closing ratio and other product cross sell ratios. Notate conversations logs as required by management.
6. Interview loan applicants providing information on current policies and procedure and verify that loan application is completed accurately.
7. Open new membership accounts, promote and cross-sell Credit Union products and services, and responds to requests for information pertaining to deposit accounts and loans.
8. Disburse loans as authorized by Credit Committee.
9. Complete and maintain monthly sales logs and reports.
10. Cross-sell and refer investment and insurance products.
11. Meet minimum loan production goals and all other goals as assigned.
12. Adhere to Credit Union Policy and Procedures, complete annual compliance training.
13. Ensure compliance with all processes pertaining to BSA, CIP and REG E programs.
14. Perform other duties assigned.

Position Requirements and Qualifications: 

1. High school diploma or equivalent.
2. Minimum of three years of experience in a financial institution with a minimum of one year of mortgage, consumer loan and new accounts experience.
3. Preferred knowledge of mortgage lending practices and policies.
4. Professional written and verbal communication skills including excellent grammar and telephone etiquette.
5. Ability to handle people and/or situations with tact, diplomacy, and professionalism.
6. Register with the Nationwide Mortgage Licensing System and Registry (NMLS). Will be required to undergo a background check. Registration with the NMLS to be maintained on an annual basis.
7. Must be eligible to become an individual endorsee under the business entity license of Wheelhouse Credit Union held with the California Department of Insurance. Will be required to complete an individual application for insurance and an affidavit of training and knowledge.
8. Proficiency with Microsoft Office products, 10 key adding machine, on-line computer system, and typewriter.
9. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
10. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress

Salary: $17.75 – $21.03/hour
Summary:

To perform routine member transactions such as receiving and disbursing funds, posting deposits, loan payments, and withdrawals in an accurate, efficient, friendly, and professional manner. This position will also remain current on all laws, rules and regulations including BSA and CIP programs and processes.

Essential Duties and Responsibilities:

1. Maintain and balance a cash drawer daily.
2. Accept deposits, share withdrawals, transfers, loan payment, payoffs, VISA cash advances, and process and post mail daily.
3. Process stop payments.
4. Provide members with information pertaining to account status, including current balances and loan pay-off amount.
5. Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
6. Provide general information regarding Credit Union services or policies, including eligibility for membership, types of accounts available, interest rates, office hours, and branch locations.
7. Promote and cross-sell Credit Union products and services.
8. Issue and encode ATM cards.
9. Prepare payroll deduction forms and net check/ACH requests.
10. Ensure compliance with all processes pertaining to BSA and CIP programs.
11. Other duties as may be assigned.

Position Requirements and Qualifications: 

1. High school diploma or equivalent.
2. Minimum of six month of cash handling experience in a customer service environment.
3. Proficiency with 10 key adding machine, on-line computer system, and typewriter (minimum typing speed of 40 w.p.m.).
4. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
5. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.