Accounts

All payments including Loan Pay, Card Pay, Bill Payments and/or transfers scheduled for the weekend of October 18 to October 20 will be processed the following business day October 21, 2019.

Absolutely. We are using state-of-the-art technology and security systems to make sure your accounts are protected and your personal information is secure.

Yes, you can deposit checks, but your balance will not update until Monday morning.

No, your membership number and checking account number will not be impacted at all.

Cards

Debit cards, credit cards and ATM cards will continue to work at ATMs and on POS transactions with temporary limits during this weekend. Card transactions, including ATM withdrawals, will post to your account on Monday morning.

Services

Yes, the Telephone Banking experience will change with this upgrade. The telephone menu selection, as well as the order in which the choices are noted, will change. Additionally, users will need to use their last four digits of their social security number as their PIN the first time they access Telephone Banking after the core conversion weekend, followed by being prompted to change their PIN.

The ways that you access and use your Wheelhouse Digital and Mobile Banking systems will remain the same.

Yes, your user id and password will remain unchanged.

We encourage you to plan ahead and schedule any transactions you may need – including Bill Pay transactions — over this weekend before 5pm on Friday, October 18th. We also suggest that you check your balance before the upgrade, and track your spending carefully over the weekend to avoid overdrafts.

Because we’re improving our technology and telephone systems, we need to bring them offline during the upgrade process, which means you won’t be able to access them during this weekend. We apologize for the inconvenience and thank you for your patience. We look forward to resuming our full-service operations on Monday morning, October 21st.

We’re committed to investing in technology that makes your banking easy and accessible. As part of that commitment, we are upgrading our technology and telephone systems to make our system services faster and more efficient.

Here’s how your services will be impacted as we make this important upgrade:

  • Digital Banking, Telephone Banking and Mobile Banking will not be available from Friday, October 18th at 5:00pm through the end of day on Monday, October 21st. During this time, you will not be able to access your accounts or perform any transactions by internet, phone or mobile banking.
  • Shared branching services will not be available Friday, October 18 through Monday morning, October 20.
  • Our El Cajon branch will be closed on Saturday, October 19.
  • Debit cards, credit cards and ATM cards will continue to work at ATMs and on POS transactions with temporary limits during this weekend.

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