Are you taking a trip? To avoid complications with your ATM, VISA Debit or Credit Card, call/contact us before you leave.
We realize many of you will be traveling or making travel plans this summer. Please call or email us at least 3 days prior to any travel so we can place specific travel notes (and update travel/contact phone information) for your Visa Debit, ATM and Credit Cards.
As a service to our cardholders, we monitor card transactions for possible fraud and suspicious activities. If the transaction is outside your normal pattern of use, such as the case of being outside the country on vacation, your card may be blocked to protect your account from possible ID theft, fraud, or stolen information. To avoid complications when traveling inside or outside the US, please call us at 619-297-4835 or send us a secure email inside online banking.
Thank you and have a safe and enjoyable travel experience!
Please note - When sending an email, please include: travel dates, information on additional METRO cardholders that may also be traveling with you, destination of travel (some states or countries have specific security blocks), whether or not the card is a Wheelhouse Credit Card, ATM or Debit Card, and the best contact number where we can reach you during your travels.